Technical Support Rep

Retailer

Ritter Communications is a leading telecommunications provider serving 155 communities and over 57,000 customers in Arkansas, Texas, Missouri, and Tennessee. We are currently seeking a Residential Technical Support Representative (TSR) to join our dynamic team!

Responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment, listening to customer needs, and adapting communication styles.
• Think logically and follow standardized procedures to solve technical issues.
• Proficiently document troubleshooting steps during conversations with customers.
• Check and respond to support emails and chats.
• Maintain confidentiality and security of all customer information.
• Make outbound calls for follow-up and support.
• Maintain schedule flexibility, including weekends and holidays.

Requirements

• Inquisitive and have an aptitude for effective problem-solving.
• Enjoy solving problems and building rapport with customers.
• Demonstrate advocacy for internal and external customers.
• Work in a team-oriented, professional office environment with like-minded people.

Qualifications

• Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement.
• Excellent customer service mindset and skills, with prior experience working with customers.
• The ability to learn quickly and apply coaching feedback.
• Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks.
• Communicate with customers, co-workers, and various business contacts in a professional and courteous manner.

Skills

• Associates degree in Computer Technology or a related field is preferred but not required.

Benefits

• Competitive compensation and an outstanding benefits package, including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability coverage.
• Additional company-funded 401(k) contributions to help reach retirement goals faster.
• Promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential.
• Compensation for achieving CompTIA ITF+, A+, and Network+ certifications.

Company Culture

• Meaningful benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
• Time off, company-funded health savings accounts, and free gym memberships.
• Performance-based compensation with monthly incentives based on performance.
• Continuous learning opportunities through tuition reimbursement, certifications, and paid training.

About the Company

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace.