Technical Support Rep

About the Role

The Customer Service Representative role is located at our New Hudson Flushmate facility and reports to the Customer Service Manager. The Customer Service Representative is the primary source to provide timely and accurate solutions on requests from internal and external customers. This position collaborates with other members of the Customer Service Team ensuring customer expectations are met.

Responsibilities

• Respond to phone calls and emails from customers in a timely manner with accurate information (via phone or email). This includes inquiries of product troubleshooting, warranty support shipments, order status and returns. All pertinent notes logged in Customer Service database.
• Accurately enters and reviews customer accounts and shipments and provides customers with any feedback relating to product information.
• Report and record findings from customers, to our internal departments such as Quality, Engineering and Manufacturing in regard to product issues, information and installations.
• Other duties and responsibilities as required.

Requirements

• High School Diploma or GED
• Actively identifies problems and opportunities for change and implements solutions where appropriate.
• Actively seeks information to understand customers' circumstances, problems, expectations, and needs.
• Demonstrates clear, professional, and respectful verbal and written communication in all interactions, consistent with an inclusive work environment.
• High level of attention to detail and accuracy.
• Organizational skills with ability to prioritize and meet multiple deadlines.
• Proficient level experience working with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Strong problem solving and detail orientated.

Preferred Qualifications

• 3+ Years Customer Service experience
• Plumbing industry experience.
• Knowledge and experience with SAP.

Benefits

• Comprehensive Health Coverage: Medical (including prescription coverage), Dental, and Vision Insurance, effective the first of the month following your hire date.
• Health Savings Account (HSA): With company contributions for most medical plan options.
• Financial Security: Basic Life, Basic Accidental Death and Dismemberment, Short-term Disability, Long-term Disability, and Accident Insurance.
• Additional Protection: Optional Life, Critical Illness, Hospital Indemnity, Legal, Pet Insurance, and Identity Theft Protection.
• Convenient Commuter Benefits: Save on your daily commute.
• Flexible Spending Accounts: Dependent Care FSA to help manage your expenses.
• Wellness Support: Employee Assistance Plan and Wellness Programs to keep you healthy and happy.
• Retirement Savings: 401(k) Retirement Savings Plan with a company match and immediate vesting.
• Generous Time Off: Paid Holidays, Volunteer Time Off, Paid Time Off, Sick Leave, Military Leave, Parental Leave, Bereavement Leave, and other paid or unpaid state/local leaves where required.
• Work-Life Balance: Hybrid Work Program to support your flexibility.
• Employee Referral Program: Earn rewards for referring great talent.
• Professional Development: Tuition Reimbursement Program to help you grow your skills.
• Community and Networking: Join our Employee Business Groups and connect with colleagues.

Culture

Inclusive Culture: YOU Belong at Sloan. At Sloan, we are committed to fostering an inclusive and diverse workplace where diverse backgrounds and perspectives are embraced and celebrated. We invest in our employees' professional development with ongoing training and career advancement opportunities. Be part of exciting projects that push the boundaries of technology and make a real difference in the world.

This response is AI-generated, for reference only.