Tech Support Rep I
Everon · Wichita, KS · 2 days ago
On-siteInformation TechnologyFull-time
Essential Duties And Responsibilities
- Assist customers with technical questions.
- Assist technicians with technical questions.
- Assist internal customers with technical questions.
- Perform remote downloading duties.
- Quality Control installations and account setups.
- Collaborate with Tech Support and Field personnel.
- Schedule branch service calls.
- Upload/download all types of panels.
- Aid in training Tech Support personnel.
- Perform special projects assigned to the department.
- Troubleshoot a wide variety of diverse products and handle customer grievances.
Skills
- Alarm technology skills, including troubleshooting, installation, monitoring, and programming.
- Customer Service and problem-solving skills.
- Decision making skills and independent judgments.
- Strong interpersonal, communication, creativity, and people skills.
- Discretionary ability.
Qualifications
- High school diploma or General Education Degree (GED).
- Some experience preferred, with various alarm systems and their operation to include experience with Fire Systems, 2-way systems, CCTV and Card Access.
- Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English.