Tech Specialist 3 - Phoenix, AZ

About M.C. Dean: M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquartered in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

About the role

We are seeking a Tech Specialist 3 to join our Security and Electronic Systems (SES) business unit. As part of the SES Strategic Business Unit, you will be part of a team that designs, engineers, integrates, operates, and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audiovisual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers across high-growth markets.

Responsibilities

• Managing, leading, and building technical teams and programs
• Directly working, programming, and configuring security systems
• Developing security systems governance model—standards, playbooks, and workflows
• Developing and expanding service lines
• Identifying new business opportunities that expand the scope
• Delivering and reporting on KPI, SLA, and SLO performances
• Programming and configuring fully federated security system deployments
• Interfacing regularly with customers, partner teams, key stakeholders, and technical experts
• Preparing and presenting quarterly business reports
• Reporting weekly, monthly, and quarterly project statuses and operational performance to key stakeholders
• Suggesting and planning program changes, enhancements, and overall improvements that align with the organizational strategy
• Managing team member performance, needs, training, and development
• Managing all talent acquisitions and offboarding activities
• Building and managing strategic goals and operational costs budgets
• Coaching, mentoring, training, and developing team members to reach their maximum potential

Requirements

• High School Diploma with 10+ years of experience with installation, troubleshooting, and/or testing of electronic security systems or
• Associate’s degree with 8+ years of experience or
• Bachelor’s Degree with 5+ years of experience or
• Master’s Degree with 3+ years of experience
• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Vendor certifications for electronic systems preferred
• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends
• Ability to travel CONUS and OCONUS

Skills

• Exposure to computer screens for an extended period of time
• Sitting for extended periods of time
• Reach by extending hands or arms in any direction
• Finger dexterity to manipulate objects with fingers rather than whole hands or arms (e.g., using a keyboard)
• Listen to and understand information and ideas presented through spoken words and sentences
• Communicate information and ideas in speaking so others will understand
• Read and understand information and ideas presented in writing
• Apply general rules to specific problems to produce answers that make sense
• Identify and understand the speech of another person

Benefits

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better
• Driven by core values of agility, expertise, and trust
• Opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement
• Open and transparent communication with senior leadership as well as local office management