Tech Specialist 3

Responsibilities

• Analyze standards, processes, templates - recommend improvements
• Communicate directly with customers, manufacturers, vendors and system administrators
• Train security engineers, technicians, technical specialists on Access Control, Video Management, Perimter Intrusion Detection configuration, troubleshooting, testing.
• Organize and prepare detailed documentation of Standard Operating Procedures (SOPs)
• Participate in coordination calls with the engineering team and designated project manager to ensure proper communication and delivery
• Attend coordination calls with contractors/trade groups to coordinate dependencies with regards to security drawings and installation
• Track revisions, RFIs, submittals, Bill of Materials throughout project lifecycle
• Lead Design Review sessions with team members and Page Turn review calls with the client
• Developing and improving design standards
• Leading complex projects, mentoring and overseeing projects execution through design excellence processes, ensuring high delivery quality
• Leading Pre-Installation Testing & Check Out of security equipment for various projects - coordinating schedule, checklist, and shipment due dates
• Review Request for Proposals (RFP) documentation, Statement of Work, and Client Specifications provided for new project bids
• Develop Bill of Materials (BOM) and Forecast Engineering Time for new project bids
• Provide in person site surveys and field troubleshooting/commissioning support

Qualifications

• Education/Experience: High School Diploma with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or Associates with 8+ years of experience or Bachelor's Degree with 5+ years experience or Master's Degree with 3+ years experience
• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Vendor certifications for electronic systems preferred
• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends
• Ability to travel up to 10%