TechEd Specialist 3

Full-time position supporting the effective implementation, adoption, and use of learning technologies across academic units at Arizona State University.

About the role

The TechEd Specialist serves as a learning technology resource for faculty, instructional designers, and academic units, helping translate enterprise technology capabilities into effective and scalable solutions that support teaching and learning. This role focuses on technology implementation, adoption, training, technical guidance, and ongoing engagement to help faculty successfully use ASU-supported learning technologies. The position requires strong learning technology expertise, communication and relationship-management skills, and the ability to work across academic and technical environments.

Responsibilities

• Serve as a learning technology support for assigned academic units, maintaining regular engagement with faculty, instructional designers, and academic leaders.
• Identify learning technology needs, implementation challenges, and support requirements within assigned units.
• Support implementation of institutional learning technology priorities in partnership with the Office of the University Provost and Enterprise Technology.
• Collect and communicate academic-unit feedback to inform improvements to learning technology services, tools, and implementation approaches.
• Support implementation and adoption of enterprise learning technologies within academic units.
• Work with faculty, instructional designers, and unit technology teams to implement supported learning technologies within instructional environments.
• Develop implementation plans, workflows, and adoption resources for new and existing learning technologies.
• Identify implementation barriers and coordinate with appropriate Enterprise Technology teams to resolve or escalate technical issues.
• Support pilots and phased implementations of new and emerging learning technologies.
• Design and deliver training focused on the functionality, implementation, and effective use of ASU-supported learning technologies.
• Develop accessible and scalable technology resources, including tutorials, quick-start guides, implementation guides, workflow documentation, FAQs, and job aids.
• Support faculty and instructional designers with varying levels of technical knowledge and experience.
• Coordinate training and implementation resources with other university teams to provide consistent information and support.
• Provide guidance on the capabilities, appropriate use, and implementation requirements of ASU-supported learning technologies.
• Help academic units understand available enterprise learning technology options and identify solutions that meet defined instructional technology needs.
• Provide implementation guidance related to accessibility, interoperability, scalability, security, and institutional requirements.
• Refer questions related to broader pedagogy, curriculum, course design, or teaching practice to appropriate academic or instructional design resources.
• Track learning technology adoption, training participation, implementation issues, and academic-unit engagement.
• Identify patterns in technology usage, support needs, implementation barriers, and stakeholder feedback.
• Provide data and stakeholder feedback to Enterprise Technology and the Office of the University Provost to inform learning technology planning and priorities.
• Recommend improvements to implementation processes, training, documentation, and support based on stakeholder feedback and usage patterns.
• Collaborate with Enterprise Technology teams, the Office of the University Provost, instructional designers, and academic-unit technology teams to support coordinated learning technology implementation.
• Maintain clear handoffs, referrals, and escalation pathways across teams.
• Participate in cross-functional learning technology initiatives and implementation efforts.
• Ensure academic units receive consistent information regarding enterprise learning technologies, implementation timelines, changes, and available support.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Evaluate emerging learning technology capabilities from an implementation, usability, accessibility, and scalability perspective.
• Support pilots and evaluations aligned with institutional learning technology priorities established in partnership with the Office of the University Provost.
• Provide implementation findings and stakeholder feedback to inform future learning technology decisions.
• Foster a positive culture, uphold organizational values, and champion engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Requirements

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills, and abilities have been achieved.
• Master's degree in Educational Technology, Instructional Design, Information Technology, Education, or a related field (desired).
• Experience implementing, supporting, or administering learning technologies in higher education (desired).
• Experience working with learning management systems, educational technology platforms, integrations, and emerging learning technologies (desired).
• Experience supporting technology adoption across faculty or academic units (desired).
• Experience developing and delivering technology-focused training and scalable support resources (desired).
• Experience gathering stakeholder requirements and translating them into technology implementation or support needs (desired).
• Experience supporting technology pilots, implementations, or enterprise rollouts (desired).
• Ability to troubleshoot learning technology issues and coordinate effectively with technical teams for resolution and escalation.
• Knowledge of accessibility requirements and considerations for educational technologies.
• Experience using adoption, usage, and support data to identify implementation needs and opportunities for improvement.
• Strong written and verbal communication skills, including the ability to translate technical capabilities and requirements for nontechnical audiences.
• Demonstrated ability to collaborate across academic, technical, and administrative teams.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging (desired).
• Ability to cultivate a psychologically safe environment where all team members can thrive (desired).
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment (desired).
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs (desired).

Working Environment

• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
• Regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds.
• Regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment.

Benefits

• Mission-oriented work advancing ASU’s charter, measuring who we include and how they succeed.
• Flexible work environment, including hybrid work with in-person requirements three days per week.
• Positive Core culture embracing belonging, relational, authentic, visionary, and empowered values.
• Opportunities for professional development, including additional certificates and degrees via ASU’s top-ranked programs with major tuition breaks.
• Exposure to industry giants through partnerships with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx, and other technology companies.

Pay

$66,200 - $85,000 annually.

Applicants must be eligible to work in the United States. Position is located on the Tempe campus.