IT Specialist 3

About the role

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia, overseeing all major information and communications technology initiatives. The IT Specialist 3 leads and delivers low-code, no-code, CRM, workflow automation, reporting, dashboard, and AI-assisted application work for the Technical Business Relationship Management and Department Solutions Team.

Responsibilities

• Serve as the sole technical lead for approved low-code, no-code, CRM, workflow automation, reporting, and AI-assisted application delivery.
• Establish and maintain standards for application design, naming conventions, data structure, role-based access, permissions, dashboards, forms, reports, workflows, automation, documentation, and support handoff.
• Build and configure applications using approved low-code, workflow automation, CRM, dashboard, reporting, and business application platforms.
• Create and update tables, fields, forms, reports, dashboards, roles, permissions, notifications, automations, and workflows.
• Provide accurate, current feature summaries for each approved platform, reflecting the City's current licensing tier, for inclusion in the service catalog.
• Evaluate platform fit based on business requirements, data model, user roles, security, integration needs, reporting, licensing, and support model.
• Translate documented requirements into configured application features.
• Support AI-assisted prototyping or configuration within approved standards, and validate AI-assisted outputs for security, privacy, accessibility, and supportability risk.
• Explain platform capabilities and limitations to non-technical stakeholders, including for inclusion in a service catalog.
• Convert technical documentation into training-ready materials in partnership with a separate training function.
• Independently prioritize and manage a full portfolio of department requests without a dedicated backup resource.
• Communicate clearly with department users and technical staff.
• Follow standards for data security, accessibility, user access, application documentation, and change management.
• Manage multiple assignments and meet established timelines.
• Identify common application patterns across departments and recommend reusable components and standard application models.
• Support improvements to low-code governance, delivery methods, documentation, and support processes.
• Track application performance, adoption, support needs, and enhancement requests across the full department portfolio.

Qualifications

• Working knowledge of low-code or no-code business application platforms.
• Ability to configure forms, reports, dashboards, workflows, tables, fields, permissions, notifications, and automation.
• Understanding of CRM-style tracking, business process improvement, and user-centered application design.
• Ability to translate documented requirements into configured application features.
• Ability to evaluate platform fit based on business requirements, data model, user roles, security, integration needs, reporting, licensing, and support model.
• Ability to support AI-assisted prototyping or configuration within approved standards, and to validate AI-assisted outputs for security, privacy, accessibility, and supportability risk.
• Ability to explain platform capabilities and limitations to non-technical stakeholders, including for inclusion in a service catalog.
• Ability to convert technical documentation into training-ready materials in partnership with a separate training function.
• Ability to independently prioritize and manage a full portfolio of department requests without a dedicated backup resource.
• Strong troubleshooting, documentation, training, and customer service skills.
• Ability to communicate clearly with department users and technical staff.
• Ability to follow standards for data security, accessibility, user access, application documentation, and change management.
• Strong attention to detail, and ability to manage multiple assignments and meet established timelines.
• Commitment to secure, supportable, and well-documented solutions.

Salary

$80,000 - $90,000 yearly

Benefits

• Comprehensive health coverage for employees and their eligible dependents.
• A wellness program offering eligibility into the discounted medical plan.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options are available.

Additional Information

The successful candidate must be a city of Philadelphia resident within six months of hire.

Vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status.