Technology Support Specialist III

Department: Information Technology Department

Position Type: Classified / Non-Contracted • FLSA Status: Non-Exempt • 235 Days (12 months)

Qualifications

• Bachelor’s Degree or two or more technology certifications in a related field required
• Must possess a valid Georgia Driver's License
• At least six or more years in a School system environment or eight or more years of industry experience in Technology

Skills

• Hands-on and working knowledge of computer equipment, peripherals, tools, and methods for installing, cleaning, adjusting, and repairing equipment
• Understanding of electronic concepts, logic, digital electronic logic, computer operations, and data transmissions
• Creative thinker, practices effective multiple problem-solving strategies
• Works exceptionally well across functional teams
• Shows consistency and persistent effort
• Creates exceptional customer experiences

Responsibilities

• Travel to several schools per day to assist assigned school locations with high-volume open work requests, resolve issues, and provide solutions that cannot be addressed or resolved by the first Level support person
• Serve as the backup technician for a school cluster in the absence of the assigned technician
• Work with Technical Specialist II and School assigned Technicians to resolve computer-related issues
• Serve as the primary support person to assess, address, or work with the vendor to resolve Promethean board issues
• Serve as the primary network field support
• Document, develop, and train on processes and procedures related to technology and client customer support
• Support and provide continuous training to new and existing technicians assigned to schools
• Support the Client Service Support Team Leader in his or her absence and perform needed duties
• Participate in after-hour, weekend, or holiday school-related tasks and events
• Serve as an On-Call support person for IT work-related tasks or School District
• Maintain and complete records of work and repair history in the work order
• Drive an assigned vehicle, maintain a safety record, and keep the vehicle in an orderly condition
• Follow appropriate safety procedures and protocols
• Carry out other duties as assigned by supervisor, school personnel, law, board policy, or department handbook

Work Environment / Physical Demands

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

• Must occasionally lift and/or move up to 25 pounds
• Regularly required to talk and hear
• Frequently required to walk, stand, and sit