Tech Service Scheduler

Job Description

Shift: Morning - Monday to Friday - 8:30 AM to 5:00 PM - This role can be performed remotely or onsite for candidates located in Streetsboro, OH

Pay Rate: $28.00

Position Summary

The Field Service Coordinator is a key operational role responsible for ensuring efficient, high-quality service delivery in a fast-paced, technically complex environment. This position manages all incoming service requests for Protective Packaging Equipment, both on-demand and scheduled, and serves as the central hub for deploying field Technical Service Representatives. Using ServiceMax, the coordinator creates, prioritizes, schedules, and manages work orders while aligning closely with customers, distributors, sales teams, service leadership, and field technicians. The role requires strong situational awareness, sound judgment, and the ability to balance immediate customer needs with broader operational priorities. By anticipating resource requirements, optimizing schedules, and maintaining clear communication, the Field Service Coordinator helps minimize customer downtime, enhance service productivity, and support overall customer satisfaction. Acting as the operational backbone of the field service organization, this role ensures technicians arrive prepared, informed, and aligned with customer expectations. Success requires tactical execution paired with strategic awareness, as decisions directly influence service performance and the company’s reputation for excellence.

Qualifications

• Associate's degree or equivalent experience required
• 4-6 years’ experience working in a field service group, or dispatching type role, or scheduling role, or a combination thereof, preferably in industrial equipment, automation, or manufacturing environments, is preferred.
• Experience in an application-centric field service scheduling tool, module, application, or software, such as Service Max Dispatch Console or Service Board, preferred
• Strong problem-solving and analytical skills required
• Strong organizational skills and the ability to manage multiple priorities under tight deadlines
• Strong computer skills, Microsoft Outlook, Excel, and Word
• A problem-solving mindset with the ability to adapt quickly to changing situations
• Familiarity with packaging machinery or industrial automation is a plus
• Bilingual verbal and written Spanish and English a plus

Benefits and Perks

• 401(k) 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Requisition id

54581

Relocation

No

About the Role

To learn more, visit www.sealedair.com