Service Scheduler

About the role

The Service Scheduler supports ThompsonGas's growth by coordinating service schedules and ensuring a high-quality customer service experience.

Responsibilities

• Cook up daily service schedules of up to 15 service technicians from customer service requests and new inbound sales
• Prepare and dispatch technician work orders and routes daily
• Communicate daily with technicians in the field
• Collaborate with Customer Service for scheduling and emergency needs
• Work with Sales Team for efficient customer onboarding
• Follow-up scheduling for additional service needs
• Review and adjust billing for customer invoicing
• Maintain customer accounts with service-related information

Requirements

• Coordinate daily service schedules of up to 15 service technicians from customer service requests and new inbound sales from phone, email and customer portals
• Ensure Technician work orders and routes are prepared and dispatched daily
• Communicate daily with Technicians in field
• Communicate with Customer Service for scheduling and emergency needs
• Communicate with Sales Team for best in industry customer onboarding
• Follow-Up scheduling for additional service needs
• Review billing for adjustments and customer invoicing
• Maintain customer accounts with service-related information

Qualifications

• Bachelor’s Degree or equivalent work experience
• Prior Experience in a service dispatching and/or logistics role preferred
• Intermediate to advanced level skills in Excel, Word, Outlook and PowerPoint
• Cargas Energy Systems or industry related software experience a plus, but not required
• 2+ years of customer service experience working with both internal and external customers
• The ability to communicate effectively with customers and at all levels of the ThompsonGas organization
• The ability to organize, multi-task and prioritize assignments in a fast-paced environment
• The desire to be part of a growing successful team
• Propane Industry experience a plus

Skills

• Intermediate to advanced level skills in Excel, Word, Outlook and PowerPoint
• Ability to communicate effectively with customers and at all levels of the ThompsonGas organization
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment
• The desire to be part of a growing successful team
• Propane Industry experience

Benefits

• Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
• Disability and life insurance
• Paid time off that increases with tenure
• Employee training programs with career development/advancement opportunities
• Employee recognition program
• Quarterly bonus potential
• Paid maternity leave
• Tuition reimbursement program

Pay

Compensation is commensurate with experience.

Schedule

This is a full-time position with a flexible schedule to accommodate the needs of the business and the employee.