Technician Service Scheduler

About the role

The Schedule Coordinator is responsible for coordinating customer service requests, monitoring and adjusting the daily schedule to complete expected and upcoming work in the short term. This position collaborates with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Responsibilities

• Serves as the main liaison for service managers, customers, and field technicians.
• Answers scheduling queries via email and phone.
• Reschedules or cancels meetings in a timely manner.
• Works under pressure with tight deadlines and demonstrates adaptability in an ever-changing environment.
• Coordinates Technicians, General Contractors, Property Management, and outside vendors as needed.
• Schedules with customers and multiple teams of technicians for emergency services and scheduled repair jobs.
• Performs other duties assigned by management.
• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

Requirements

• High school diploma or GED.
• Associate or bachelor's degree in business administration or an industry-related field preferred.
• A minimum of two years' experience in a similar role.
• Advanced proficiency in scheduling software.
• Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Pay

$26 to $30 per hour, depending on experience scheduling technicians. Weekly pay.

Schedule

Monday through Friday work week.

Benefits

• Excellent pay.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Company-paid short-term disability.
• 401K with employer match.
• Paid vacation and company holidays.
• Training and career development.
• Company vehicle (if job applicable).
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees.