Service Scheduler

Service Scheduler

The Service Scheduler manages scheduling the day-to-day operations of the Customer Care Program. They act as the main point of contact for administrative service support, quoting and executing service contracts, and scheduling contracted services. Responsibilities include:

• Quote service technician visits
• Schedule technician visits and coordinate with technicians and customers
• Closed work orders and complete billing process
• Comply with the organization’s environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards
• Data Entry as needed
• Issue POs for outside resources used on contracts
• Collaborate with Customer Care sales team to ensure timely delivery of quotes
• Closely work with technicians and customers to close work orders and contracts at completion of service terms
• Execute technician timesheet entries
• Issue and order tools for new technicians

Qualifications

• Associates or bachelor’s in business administration or related field or equivalent service experience - preferred
• Experience in a service-related field with customer interaction a plus
• Clarity and attention to detail while managing multiple concurrent tasks
• Strong computer skills, including MS Office, Outlook, and Excel (data management and pivot tables)
• Experience with database queries and customer reporting tools a plus
• Expert multitasking ability (handling multiple tech schedules simultaneously)

Physical Demands

• Duties of this job may require occasional standing, walking, reaching with hands and arms, stooping, kneeling, crouching, or crawling
• Regularly required to use hands to operate a computer keyboard
• Occasionally lift and/or move up to 25 pounds

Work Environment

• This position is primarily performed out of the company head office, which is a climate-controlled, clean and neat working environment
• The working conditions within a poultry processing facility (at our customers) can be cold or hot and damp / wet
• Visits to our customer locations will require the use of personal protection devices (ear plugs, hard hat, and eye protection)

Benefits

• An excellent total rewards package that includes competitive compensation
• A comprehensive benefit package designed to support employees' health, well-being, and financial security
• Work/Life programs to provide a safe, secure, and balanced environment
• Education and training programs to develop Position holders' personal and professional growth

Company Information

• Foodmate is a member of the Duravant family of operating companies
• Maintains a commitment to being a go-to partner for poultry processing equipment
• Participates in global diversity, equity, and inclusion programs, as well as doing good initiatives to support communities
• Promotes long-term career satisfaction with opportunities for personal and professional growth