Tech I AV On Call

Essential Job Functions

• Identifies and delivers required audio-visual service levels according to company policies and user requirements.
• Completes AV work requests, project and initiatives.
• Sets up, configures tests, maintains, monitors, and troubleshoots teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment.
• Receives and responds to incoming calls, pages, and/or e-mails regarding AV software/hardware problems.
• Performs on-site analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
• Documents instances of AV equipment failure, repair, installation, and removal.
• Maintains up-to-date knowledge of AV equipment contracts and supervise contract-based installations.
• Builds and maintains a spare parts inventory for all AV equipment.
• Advises on the purchase of new AV equipment and assists with its installation.
• Handles incoming booking requests for AV equipment and setup.
• Troubleshoots AV issues using the appropriate testing tools; make repairs as necessary.
• Tags or labels AV equipment owned by the organization; periodically audits inventories to mitigate risk of damage or theft.
• Produces, dubs, edits, and copies all AV media, as required.

Qualifications

• Must be 18 years of age or older.
• Bachelor’s Degree or experience equivalent to the completion of four (4) years of college coursework in computer science, graphic design, multi-media systems or a closely related field or equivalent work experience.
• One to three years of work experience with digital signage environments, e.g., Symon, CoolSigns, Scala, Nanolumens, etc., is required.
• Experience with Crestron, HTML5 programming is highly preferred.
• Previous experience providing multi-media delivery support in a 24-hour operational environment preferred.
• Must be able to demonstrate proficiency in Microsoft Windows and/or Mac OS.
• Excellent understanding of online and social media trends and technologies, including demonstrated proficiency in audio and video devices (hardware/software/tools) and their output.
• Previous customer service experience in a high energy, high demand environment, plus ability to communicate effectively with customers and grasp techniques in the ever-changing multimedia arena.
• Demonstrated ability to work well in a team environment.
• Ability to learn new skills as required to stay up to date on property equipment and programming functions, i.e. Crestron, Symon, Scala, etc.
• Must possess excellent communication skills.
• Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers and vendors.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be resourceful, utilizing all resources that are available to resolve issues.
• Must demonstrate good judgment.
• Must be a team player with strong interpersonal skills.
• Able to work flexible shifts and days of the week including holidays.
• Must be able to obtain and maintain all necessary licensing.