Team Manager, Specialized Services

About the role

The Specialized Service Team Manager role is responsible for providing strategic leadership to the specialized service team, ensuring operational excellence through the development, implementation, and continuous improvement of business processes. Key responsibilities include monitoring staff performance, driving accountability, and fostering a culture of high achievement. The position also ensures strict adherence to corporate policies and compliance with all applicable federal and state regulations.

Responsibilities

• Partner with cross-functional teams to streamline operations and enhance process automation.
• Respond promptly to audit inquiries from the Compliance Department, ensuring full adherence to CFPB, state, and local regulatory requirements.
• Lead the development of strategic initiatives, optimize workflows, and monitor performance metrics across specialized service functions.
• Facilitate regular team meetings to define, refine, and align short- and long-term departmental objectives.
• Address and resolve escalated issues, manage daily task distribution, and maintain effective communication across departments.
• Deliver tailored training programs for new hires and provide ongoing coaching and support to existing team members.
• Support leadership in the creation of performance reports and trend analyses to guide strategic decision-making.
• Oversee account assignments and ensure compliance with RTC, SCL, SSCRA, Bankruptcy protections, and internal corporate policies.
• Perform additional duties as assigned to support departmental and organizational goals.

Qualifications

• Required Experience: A minimum of two (2) years of experience in Auto Repossession, Collections, or Remarketing. At least one (1) year of experience in a team lead or supervisory role.
• Education: High School Diploma / GED
• Additional Requirements: Overtime required – as needed. Travel 0‑10% – as needed. Must live within a commutable distance of Atlanta, GA.

Skills

• Ability to read and comprehend basic instructions, short correspondence, and memos; and to write clear, concise communications.
• Proficiency in performing basic mathematical operations including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
• Demonstrated ability to apply sound judgment and follow detailed written or verbal instructions.
• Working knowledge of Microsoft Excel and Microsoft Word.
• Familiarity with and adherence to the Fair Debt Collection Practices Act, as well as applicable local, state, and federal collection laws.

Schedule

This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM‑6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time. An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.