Team Manager, Field Service

Responsibilities

• Coordination of the tickets / cases and planning of field service resources (including external service providers).
• This would include the coordination with Remote Service team and the effective execution of instructions from remote team.
• Handling of customer inquiries and complaints.
• Building and maintaining customer relationships with regular coordination meetings.
• Leading and developing the field service team.
• Setting and documenting processes and ensuring process adherence.
• Mapping and transition of ERP processes (eg AP+, SalesForce / ServiceMax etc.).
• Performing regular performance evaluations and feedback sessions.
• Monitoring and optimizing cost and productivity of the field service operations by considering optimal capacity deployment, capability and utilization.
• This would include the management of the company fleet of service vans.
• Ensuring adherence to all relevant safety regulations and compliance with legal, regulatory and company policies.

Qualifications

• Bachelor’s degree in Electrical Engineering or a related technical field; additional training in Business Administration is a plus.
• Proven experience working with international customers and managing cross-border service operations.
• Strong background in project and process management, with a focus on KPI tracking and performance optimization.
• Proficient in Microsoft Office Suite and comfortable with ERP and service management systems.
• Tech-savvy with both software systems and outdoor electrical equipment.
• Strong leadership, communication, and organizational skills.
• Highly process-oriented with a proactive, action-driven mindset.

Benefits

• Equal Opportunity Employer.
• We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic.
• We are committed to creating an inclusive workplace where diverse perspectives are valued and every team member can contribute to our mission of advancing EV charging technology.

Pay

• Compensation for this role will be based on experience, location, and market conditions.
• A salary range will be provided where required by law.

Schedule

• Not specified.