Field Services Manager

Position Responsibilities

• Manage field execution of cabinet projects including site walks, field measurements, installation oversight, punch list creation, and quality inspections.
• Cookbook orders, deliveries, service parts, and installation schedules across multiple job sites.
• Troubleshoot and resolve on-site installation, product, or scheduling issues, including performing minor repairs or adjustments when required.
• Serve as the primary liaison between customers, sales, project teams, installers, and manufacturing.
• Maintain accurate project documentation, schedules, and status updates in company systems (CRM, project tracking, and file management platforms).
• Review plans, scopes of work, order acknowledgments, and change orders to ensure accuracy and completeness.
• Monitor inbound and outbound shipments via parcel, LTL, and truckload carriers.
• Track project milestones including start dates, completion dates, and delivery timelines.
• Prepare and submit change orders, service orders, and corrective action plans as required.
• Ensure compliance with Fair Housing, Equal Housing Opportunity, safety, and company policies.
• Prepare weekly, monthly, and quarterly operational and performance reports.
• Lead meetings with site managers, sales teams, and internal stakeholders to align execution.
• Support continuous improvement initiatives to enhance field operations, customer satisfaction, and cost control.
• Perform additional projects and duties to support ongoing business needs.

Nature & Scope

• Recognized as the field and project execution subject matter expert for assigned multi-family programs.
• Operates independently across multiple locations with limited direct supervision.
• Captures and coordinates the work of installers, subcontractors, and internal teams.
• Problems are varied and complex, involving customer expectations, logistics, technical cabinetry requirements, and schedule commitments.

Knowledge & Skills

• Strong knowledge of cabinet construction, installation methods, blueprint reading, and field measurement.
• Working knowledge of construction scheduling, budgets, and permitting.
• Proficient with CRM, scheduling, order management, and document control systems.
• Strong organizational, planning, and multitasking capabilities.
• Able to analyze project data and drive issue resolution.
• Excellent written and verbal communication skills.
• Strong customer service and relationship-management abilities.
• High attention to detail and quality standards.
• Able to exercise sound judgment, accountability, and professionalism in high-pressure field environments.

Experience

• 2–5 years of experience in cabinet installation, service, or field project coordination.
• 2+ years of experience supporting large-scale multi-family or residential construction programs.
• Experience working with subcontractors, logistics, and customer-facing project delivery.

Education/Certification

• A high school diploma or GED required.
• An associate’s or bachelor’s degree in Construction Management, Business, or a related field preferred.

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel up to 90%.