Client Services - Team Manager

Navia Benefit Solutions is a people-first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission is to create better lives and provide a simple and amazing benefits experience.

About the role

The position is responsible for the general management of an Employer Services team, including developing staff, managing client relationships, and acting as a subject matter expert for your subordinates. This role will recommend policies and procedures to ensure the achievement of departmental deliverables and performance expectations. You will apply experience and judgment regarding the interpretation and application of established policies and procedures related to Navia’s suite of benefit offerings. Additionally, you will research and present issues of major impact or technical complexity to senior management or refer them to the appropriate internal experts for resolution.

Responsibilities

• Coordinate scheduling of new team members and ongoing check-ins on progress
• Coordinate trainings for existing staff (NDT, HRA, other topics as needed)
• Be present and provide feedback in employee one-on-one meetings
• Document processes and identify areas for improvement within established processes
• Quality Assurance: catch people doing things right, check for accuracy, and identify training opportunities
• Audit plan setups and renewals for accuracy
• Other duties as assigned

Work Environment

Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, or WA.

Why Join Navia?

• Impact: Play a pivotal role in supporting employers and employees nationwide.
• Growth: Advance your skills with a team committed to excellence and innovation.
• Culture: Join a company that values collaboration, innovation, and customer-first solutions.

Benefits

• Competitive Salary Range: $70,000-$90,000
• Generous health benefits
• Company-sponsored wellness benefits
• Complimentary Life Insurance and Long-Term Disability Insurance
• Paid time off
• 6 Paid Holidays & 2 Paid Floating Holidays
• Work from home and hybrid schedules available

Requirements

• Minimum 3 years of leadership experience
• Strong written and verbal communication skills
• Comfortable providing constructive feedback and administering disciplinary action
• Expert-level understanding of Flexible Spending Arrangements, Health Reimbursement Arrangements, COBRA, Health Savings Accounts, Wellness benefits, and Commuter plans is preferred
• Ability to adapt personal communication style to fit the needs of the team