Manager - Client services

Key Responsibilities Own P&L and overall account strategy for a Tier 1 banking client Build and nurture executive-level relationships (CIO, CTO, business heads) Identify and drive opportunities across application development, AI, Digital transformation, cloud, data, and managed services Develop multi-year account plans aligned with client business and technology priorities Drive revenue growth through upselling, cross-selling, and new service offerings Partner with delivery teams to ensure high-quality execution and customer satisfaction Lead RFP responses, solution positioning, and deal negotiations Ensure governance, compliance, and risk management aligned with banking standards Stay current on banking technology trends (e.g., cloud adoption, AI/ML, payments modernization) Required Qualifications 15+ years of experience in IT services / software services account management Strong track record managing and growing large enterprise (Tier 1) banking accounts Deep understanding of banking technology landscape (core banking, digital channels, payments, risk & compliance) Experience selling and delivering services such as application development, cloud, data engineering, QA, and managed services Proven ability to meet or exceed revenue and margin targets Strong executive presence and stakeholder management skills Preferred Qualifications Experience with global delivery models (onshore/offshore) Exposure to hyperscalers (AWS, Azure, Google Cloud) MBA or equivalent Key Skills Strategic account management Enterprise sales & deal structuring Relationship building at C-level Financial acumen (P&L ownership) Delivery oversight & governance Negotiation and influencing Success Metrics Year-over-year revenue and margin growth Expansion of service lines within the account Client satisfaction and retention Deal pipeline and large deal closures Delivery quality and SLA adherence