Team Manager - Service Technical IT Applications

Job Purpose

The Service Technical IT Applications unit is seeking a highly motivated, team-oriented, and customer-focused Technical Program Manager. This leadership role encompasses responsibility for overseeing programs and portfolio comprising of numerous critical applications. This position involves providing delivery and technical leadership and guiding the delivery team to ensure alignment with unit, department, divisional, and AHM business unit objectives. The Team Manager will oversee multiple projects, including business transformation initiatives utilizing modern technology and SaaS platforms for the Service division and working with global teams.

Key Accountabilities

• Vision & Strategy: Lead the IT team to support the Service and Planning business unit with their business application needs.
• Build and maintain high performing IT teams: Foster associate development and long-term capability by teaching, coaching and mentoring, integrated with consistent and effective individual performance Management.
• Achieve the project goals for the Team: As approved annually, including schedule, budget and quality commitments.
• Provide Technical and Solution Leadership: Design business and technical solutions and provide solution architecture oversight.
• Promote IT and its capabilities: Build NA relationships and network to achieve trust and credibility, by discovering and meeting the needs of internal and external customers.

Qualifications, Experience, and Skills

• IT / Computer Science related Bachelor Degree and/or equivalent work experience
• 8 or more years in Information Technology/Information Services
• 5 or more years supervisory, resource management, vendor management experience
• 5 or more years experience supporting IT Delivery, preferably in automotive industry
• 5 or more years experience managing and delivering large/ multiple projects, platforms, and products
• Must have strong project management skills to manage deadlines while delivering quality results, on time, on budget
• Experience managing teams with differing priorities and levels of expertise
• Strong written and presentation skills and ability to effectively communicate at all levels of the organization
• Strong problem-solving and root cause analysis skills
• Working experience with estimation, planning, developing and managing a budget
• People management, team building, coaching, mentoring, development, negotiations, conflict resolution, and strong interpersonal skills
• Strong experience in vendor management, contracts management, SOW, RFP & RFQ process
• In-depth demonstrable knowledge of applicable SOX, PII, data privacy practices, security, and governance
• Experience leading multiple software development and implementation teams (Microsoft, Salesforce, Enterprise software etc)
• Experience in designing solutions and providing technical architecture oversight
• Experience as a leader for solution and business architecture, provide direction and oversight of design, methodologies, tooling, partnerships, and support models
• Experience in performing modeling, gap analysis, and crafting architecture artifacts, such as context diagrams, data flow diagrams, business capability roadmaps
• Experience in working with Architecture Review Board
• Experience in leading the technical workstream for critical projects

Workstyle

Onsite at least 4 days per workweek. 1 remote workday a week may be possible with prior departmental approval.

Visa Sponsorship

This position is not eligible for any work visa sponsorship.

Relocation

Not eligible.

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Regional Bonus (when applicable)
• Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Career Growth Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings

• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Tuition Assistance & Student Loan Repayment
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs