Team Manager - Miami Design District

About the Role

The Team Manager will support the Director in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed sales targets and elevate the Tiffany store experience. They will assume oversight for the store when the Director is not present. This role requires a dynamic, attentive, and inspiring leader who builds relationships with internal and external clients, acts as a mentor and coach, and ensures unsurpassed client service.

Responsibilities

• Sales:
  • Deepen client relationships to achieve or exceed sales targets, product category sales targets, and relevant KPIs.
  • Manage and motivate the team to consistently achieve or exceed store sales targets.
  • Drive client development activities among individual team members to cultivate new and existing clients.
  • Demonstrate sales leadership by actively engaging on the sales floor and managing client relationships personally.
  • Drive business through key product pillars and KPIs.
• Service:
  • Execute a client-centric approach in all interactions.
  • Demonstrate passion and deliver "Tiffany Touch" moments to clients at every touchpoint.
  • Lead, model, and coach the team based on client feedback to elevate the Tiffany Experience Index (TEI).
  • Provide management presence on the sales floor, coaching the team to meet Tiffany client experience expectations.
  • Optimize hospitality and store amenities to create unique experiences.
  • Take action on TEI performance and client feedback to improve customer service.
• Talent:
  • Attract, hire, and retain top talent to cultivate a high-performance climate.
  • Continuously train, coach, and provide qualitative feedback to improve team engagement and performance.
  • Utilize reward, recognition, and performance management processes.
  • Network and recruit to build a pipeline of diverse, multilingual, and highly skilled talent.
  • Set and communicate clear, challenging goals aligned with strategic priorities and key results.
  • Leverage training and development offerings to support growth and drive performance.
• Operational Excellence:
  • Champion operational efficiency and effectiveness.
  • Challenge standards to seek continuous improvement.
  • Ensure exceptional operational support to drive sales and service.
  • Manage efficient back-of-house operations and ensure consistency with established procedures.
  • Identify and execute efficiencies and best practices.
  • Ensure compliance with all internal control procedures.

Requirements

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience (e.g., hospitality).
• Proven track record in sales generation and managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint), client tracking systems, and Point of Sale (POS) systems.
• Flexibility to work in various roles based on business needs (e.g., sales floor, operations).
• Must have authorization to work in the United States or the country where the position is based.

Preferred Qualifications

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework.
• Bilingual in English and Spanish.