PRADA Team Manager Miami Design District

About the Company

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

About the Role

As a passionate Brand Ambassador and business leader, you will embrace the Brand values and convey them to the Store Team and Clients to achieve successful product performance, driving actions to meet sales targets and maximizing all commercial opportunities. You will guarantee an excellent Client Experience through a successful Client Journey and manage and motivate the team to drive business, creating a positive and harmonious work environment.

Responsibilities

• Lead the business by driving your team to exceed financial targets and maximize sales performance to support store success.
• Support the Store Manager in developing and implementing business plans through analysis of product performance and proposing relevant action plans.
• Foster cross-selling and up-selling among product categories.
• Ensure business opportunities are maximized through efficient sales floor management, maintaining a visible presence, and upholding Prada standards.
• Act as a role model demonstrating sales leadership, supporting the team with their own sales, and building and developing your own client relations.
• Foster a digital mindset among the team, encouraging and supporting them to improve client relationships and achieve business objectives.
• Stay constantly up-to-date on market trends.
• Ensure all clients feel welcomed and engaged in an inspiring journey, leading them through Prada’s unique values: the "Prada-ness" attitude, intelligence of design, cultural relevance, challenging conventions, and commitment to creativity and innovation.
• Make clients feel unique, expressing their individuality, confidence, and independence of spirit.
• Cultivate customer relationships to create loyal brand advocates and leverage your team to achieve high-quality customer profile capture with every transaction.
• Foster a client-centric mindset, developing and maintaining solid client relationships and enforcing meaningful after-sales experiences.
• Proactively identify opportunities to gain new clients to grow department sales.
• Strengthen client loyalty by supporting the team in clienteling initiatives.
• Proactively manage customer complaints to maintain positive client relationships.
• Support your team with consistent coaching, identify development and training needs, and partner with HR and L&D to tailor individual development plans.
• Encourage information exchange within the team and develop morning briefings on specific topics.
• Identify talents within your team for internal development opportunities and share proposals with the Store Manager.
• Guarantee team development through coaching and follow-ups on individual action plans.
• Actively support the Store Manager in market mapping for any research needs.
• Lead by example to ensure the team operates with the highest level of care and respect for products in every procedure.
• Support synergy and cooperation between front and back of house.
• Enforce company procedures on cash activity, inventory, logistics, and reporting activities requested by the head office.
• Contribute to the effective and efficient care of company assets.
• Provide feedback and suggestions concerning department needs to the Store Manager, Visual Merchandising, and Merchandising departments.
• Guarantee effective and efficient back-of-house organization, ensuring protection of company assets and maintenance of staff grooming standards.
• Ensure company policies and procedures are proactively implemented while managing all operational store activities.
• Master all company tools and applications, including IT and digital, and ensure the team is informed of relevant updates.
• Train and inspire the sales team on product knowledge, sales techniques, client services, and company policies and procedures.

Skills and Qualifications

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to drive positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.

Work Environment

Joining our company means working in a creative and international environment with teams motivated by curiosity and the quest for excellence. The engine of our success is the importance and value we place on the talent and passion of our people, leading to their professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates.