Team Manager II - General Liability

About the role

Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards.

Responsibilities

• Provides direction and supervision to adjusters and other staff.
• Sets up work ensuring balanced workload for employees in unit.
• Reviews all assignments seven days after creation or in accordance with service standards; continues to review CMS2 Diary at appropriate intervals.
• If applicable, reviews reserves at least every 30 days and revises as necessary.
• Reviews and corrects outgoing reports.
• Maintains production, reviews CMS2 billing dockets and monitors gains and losses on contract accounts.
• Recruits, hires and evaluates performance of personnel as authorized by Operations Manager or Service Center Manager.
• Trains and develops new employees.
• Completes file re-inspections and audits as requested.
• Recommends candidates for cross-training and advanced training.
• Makes marketing and sales calls as necessary.
• Promotes a good public image of the Company.
• Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensures compliance of employees in unit.
• Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.
• Maintain records such as sick leave, vacation, company car, expenses and budgets as necessary.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Qualifications

• High school diploma and at least two years college or an equivalent combination of education and experience.
• Previous experience as an Adjuster, Supervisor, Adjuster in Charge, Manager, or Team Manager.
• Previous supervisory experience desirable.
• Excellent verbal and written communication skills.
• Analytical ability.
• Good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• In-depth knowledge of insurance coverages, practices and negotiating skills.
• Familiarity with legal, medical and technical disciplines.
• Computer skills.
• Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level.
• Must possess a valid driver's license.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

Additional Information

A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary. Travel may be required during/outside of normal business hours when necessary.

About Us

Why Crawford? Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values.

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay - The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
  • Medical, Dental and Vision Plans
  • Prescription Drugs
  • HSA, HRA, and FSA Accounts
  • Paid Holidays, Vacation and Sick Leave
  • 401(k) Retirement Plan
  • Tuition Assistance
  • Paid Parental Leave
  • Sustainability programs that give back to the communities in which we live and work.

Other Benefits currently available at no cost include:

• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program

The above information highlights some of the benefits currently available to eligible full-time employees.

Training programs that promote continuous learning and career progression while enhancing job performance.

Sustainability programs that give back to the communities in which we live and work.

A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V