Team Manager - Liability

In this leadership role, you'll drive exceptional claims operations and build a winning team from anywhere.

About Us

At Crawford, a claim is more than a number—it’s a person, a child, a friend. We help restore lives on their worst days, and by doing so, we restore our community—one claim at a time. Employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision, and values.

Responsibilities

• Establish and communicate performance standards and objectives; conduct performance appraisals.
• Administer corrective action for performance deficiencies in line with human resource policies and procedures.
• Recommend and approve salary adjustments, promotions, transfers, and dismissals.
• Administer all company human resource policies and procedures; ensure compliance for staff and self.
• Counsel team members on educational and job opportunities to enhance career development; keep staff informed of trends, changes, or new developments through periodic meetings.
• Review, analyze, and assign losses to the appropriate claim examiner with directives; ensure execution of directives.
• Balance workloads in line with defined staffing models; make recommendations to improve productivity and ensure timely closures.
• Review files daily to provide instruction for further requirements based on best practice standards.
• Assist with reserve recommendations and approvals; coach personnel on investigations, damage/medical evaluations, reserving evaluations, and settlement techniques.
• Ensure staff adheres to internal and external compliance standards and protocols for large loss reporting guidelines.
• Attend and prepare staff for claim reviews with clients, carriers, and brokers.
• Keep VP/Assistant Vice President of Claims informed verbally and in writing of activities and problems; refer matters beyond limits of authority to them for direction.
• Perform other related work as required or requested.
• Work within the Risk Tech Claim System and all ancillary systems; organize workflows for maximum productivity.
• Assist in training new and existing staff in the operation and use of the Risk Tech claim system and other various systems.

Requirements

• Bachelor’s degree or equivalent experience.
• Five or more years of progressive experience as a Claim Examiner or equivalent, demonstrating technical expertise to handle complex cases with a high degree of judgment and discretion.
• Previous supervisory experience desirable.
• Excellent verbal and written communication skills.
• Analytical ability and good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services delivered by the branch office.
• In-depth knowledge of insurance coverages, practices, and negotiating skills.
• Familiarity with legal, medical, and technical disciplines.
• Industry designations preferred but not required (IIA, AIC, AEI, and/or CPCU).
• Where applicable, has passed state licensing requirements for line(s) of insurance handled.
• Settlement Authority: As noted in internal, client, and/or carrier guidelines.

Benefits

We offer a comprehensive Total Rewards package to assist with financial, health/wellness, continuing education/training, and other needs:

• Competitive base pay with a defined pay range/salary based on experience, education, market rates, and other factors.
• Bonus/Incentive Pay and other performance-based rewards, if applicable.
• Well-rounded benefits package encouraging wellness, including:
  • Medical, Dental, and Vision Plans
  • Prescription Drugs coverage
  • HSA, HRA, and FSA Accounts
  • Paid Holidays, Vacation, and Sick Leave
  • 401(k) Retirement Plan
  • Tuition Assistance
  • Paid Parental Leave
  • Supplemental Health Benefits
• Additional benefits at no cost:
  • Enhanced Mental Health Support
  • Virtual Physical Therapy
  • Caregiving Services
  • Life Assistance Program
• Training programs promoting continuous learning and career progression.
• Sustainability programs that give back to communities.
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion.