Commercial General Liability Manager

Location: Trenton, NJ (Hybrid – four days onsite in West Trenton, one day remote per week)

About The Role

Our client, a well-established property and casualty insurance organization serving businesses and individuals throughout the Mid-Atlantic region, is seeking a Commercial General Liability Manager to lead and expand its Commercial Claims operation. This is a unique leadership opportunity to play a key role in shaping the future of a growing commercial claims department while partnering closely with senior leadership and cross-functional stakeholders. The ideal candidate will bring strong commercial casualty claims expertise, proven people leadership experience, and the ability to drive operational excellence while fostering a culture of accountability, collaboration, and superior customer service.

Responsibilities

• Lead, mentor, and develop Commercial Claims Supervisors and their teams to support employee growth, performance improvement, and operational success.
• Establish a culture of accountability, continuous improvement, professional development, and customer-focused service.
• Provide strategic leadership for commercial claims operations, including workflow development, process enhancements, and implementation of best practices.
• Develop and support training initiatives related to complex claims, emerging industry trends, and policy coverage matters.
• Offer guidance on complex coverage determinations and claim resolution strategies.
• Oversee the management of claims and litigation across multiple jurisdictions.
• Conduct file reviews and performance evaluations to identify coaching opportunities and ensure quality claim handling practices.
• Provide constructive feedback and support to supervisors and claims staff while addressing performance and development needs.
• Collaborate with external vendors, consultants, legal partners, and specialized experts as needed.
• Review loss data and participate in claim review meetings with agents, brokers, and insured clients.
• Partner with senior leadership to identify claim trends, operational challenges, and strategic improvement opportunities.
• Prepare and present departmental results and performance metrics during leadership meetings.
• Facilitate regular team meetings, supervisor meetings, and operational discussions to promote engagement and consistency.
• Monitor workload capacity, claim volume, and emerging trends to ensure appropriate staffing and resource allocation.
• Participate in recruiting, interviewing, and talent development activities.
• Investigate and respond to regulatory complaints and inquiries related to commercial claims operations.
• Ensure adherence to company policies, industry regulations, and applicable claim handling standards.

Qualifications

Required Qualifications:

• Bachelor's degree from an accredited college or university.
• Minimum of 2 years of commercial claims leadership or supervisory experience.
• Several years of commercial claims experience within an insurance carrier environment.
• Strong knowledge of commercial liability insurance policies, claim handling practices, and coverage analysis.
• Experience managing complex claims and litigation matters.
• Strong leadership, coaching, and employee development skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional verbal, written, and interpersonal communication skills.
• Proficiency with claims management systems and related technology platforms.
• Ability to maintain confidentiality and exercise sound professional judgment.

Preferred Qualifications:

• Experience leading large commercial claims teams across multiple jurisdictions.
• Background developing operational workflows, training programs, and process improvement initiatives.
• Experience presenting claim results, trends, and performance metrics to senior leadership.
• Knowledge of regulatory requirements impacting commercial claims operations.
• Industry certifications or advanced training related to claims management, insurance, or leadership.

Pay

$121,000 - $141,000 Annually

Benefits

Eligible full-time employees may receive a comprehensive benefits package designed to support their health, financial well-being, and work-life balance. Benefits may include:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k) retirement savings plan with employer matching contributions of up to 8% plus additional service-based contributions
• Generous paid time off (PTO)
• Paid sick leave
• Paid parental leave in addition to applicable state-mandated leave programs
• Discretionary bonus opportunities based on individual and/or company performance