General Liability Manager

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Responsibilities

• Manage, develop and motivate multiple teams of Team Leads and Claim Adjusters handling a mix of accounts and claim types, including General Liability and NYLL
• Oversight, management and direction of the team on large and complex losses
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including coverage evaluation, investigation, evaluation, settlement, and litigation management
• Monitor and analyze claim data to identify trends, patterns, and areas for process improvement
• Conduct regular compliance and quality audits of your team members, developing action plans as needed
• Align the team with client and customer expectations of the claims process
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, develop, retain and provide a high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Requirements

• Highest motivation and growth orientation
• Subject matter expert. Deep technical and subject matter experience in the world of general liability and NYLL claims including coverage and litigation management
• Tech-oriented. Excited by the prospect of building a tech-driven claims organization while delivering excellent service and have proven results leveraging technology and analytics
• Passionate claims professional who cares about their team, the customer, and their experience
• Empathetic leader. Exercise empathy and patience towards everyone you interact with
• Sense of urgency - at all times. Not working at all hours
• Challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
• Want to know the whole story so you can make the right decisions early and be decisive when it counts
• Problem solver. Ability to take a 'deep dive' into the details of the business while staying focused on the big picture
• Anti-status quo. Act on what you wish was different
• Comfortable with and understand the importance of proper communications throughout the claims process
• And did we mention, a sense of humor. Claims are hard enough as it is.

Qualifications

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus, as is a JD
• 10+ years of General Liability claim experience, with a proven track record of handling or overseeing NYLL claims
• 5+ years management experience with preference for managing in a remote environment. Experience leading other leaders (team leads or supervisors with direct reports.)
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.