Team Manager, HR Operations

Purpose

Responsible for leading and optimizing the delivery of HR Shared Services and payroll administration to ensure consistent, accurate and high-quality co-worker experience. This role oversees day-to-day operational execution while driving process standardization, compliance, and continuous improvement across HR transactions.

Team Manager

• Manages a team of direct reports.
• Leads and develops employees into a highly effective team by setting clear performance objectives and goals, regular and honest feedback, and individual development plans.
• Reviews workload across the team and effectively manages the process by appropriate work distribution.
• Provides feedback to ensure team members understand the role they play and provides timely and effective direction.
• Promotes knowledge sharing, documentation, and cross-training to support operational resilience and scalability.
• Collaborates closely with HR team members, Finance, Legal, Internal Audit and external vendors to support business and coworker needs.
• Drives standardization, automation and simplification of HR Shared Service and Payroll processes to improve efficiency, accuracy, and scalability.
• Identifies root cause of recurring issues and implements corrective and preventable solutions with consideration for department outcomes.
• Leads team through the process of change both within the department and throughout the organization to achieve results related to MGIC’s business priorities.
• Leads and contributes to HR workflow enhancements, shared service work ingestion, and process improvement initiatives.

Primary Duties And Responsibilities

• Management/Leadership
  • Manages a team of direct reports.
  • Leads and develops employees into a highly effective team by setting clear performance objectives and goals, regular and honest feedback, and individual development plans.
  • Reviews workload across the team and effectively manages the process by appropriate work distribution.
  • Provides feedback to ensure team members understand the role they play and provides timely and effective direction.
  • Promotes knowledge sharing, documentation, and cross-training to support operational resilience and scalability.
  • Collaborates closely with HR team members, Finance, Legal, Internal Audit, IS and other stakeholders to support business and coworker needs.
  • Drives standardization, automation and simplification of HR Shared Service and Payroll processes to improve efficiency, accuracy, and scalability.
  • Identifies root cause of recurring issues and implements corrective and preventable solutions with consideration for department outcomes.
  • Leads team through the process of change both within the department and throughout the organization to achieve results related to MGIC’s business priorities.
  • Leads and contributes to HR workflow enhancements, shared service work ingestion, and process improvement initiatives.
• HR Shared Services
  • Lead the HR Shared Service team in delivering consistent, timely and high-quality support to our co-worker and alumni population, including core HR processes and lifecycle transactions.
  • Establish, monitor and improve service delivery standards, service level agreements and key performance indicators to ensure a positive coworker experience.
  • Responsible for developing standards, best practices, and documentation.
  • Act as an escalation point for complex or sensitive situations, ensuring accurate resolution and appropriate management.
• Payroll Administration and Governance
  • Oversee end-to-end payroll administration, by leading the team to ensure accurate and timely payroll processing.
  • Maintain accurate HR and payroll data within Workday, ensuring internal checks and balances are executed.
  • Ensure payroll compliance with federal, state and local regulations.
  • Serve as the liaison for HR and Internal Audit team.

Qualifications

• Minimum of 5 years of experience in HR Operations, Payroll and/or HR Compliance.
• Strong critical thinking and problem-solving skills.
• Knowledge of federal, state and local laws and regulations.
• Knowledge of payroll tax compliance and reporting requirements.
• Experience and knowledge of payroll and workforce management systems such as Workday.
• Ability to multi-task and effectively manage competing priorities.
• Strong verbal and written communication skills.
• Project Management experience.