Manager, HR Operations
About The Role
The HR Operations Manager will play a critical role in scaling and supporting a fast-growing professional services organization. This individual will oversee core HR operations, ensuring consistent, compliant, and high-quality execution across the employee lifecycle. The role will be responsible for leading key functional areas including immigration, the HR Generalist POD, and office management/HR administration. This position requires a strong operator who can balance strategic thinking with hands-on execution, build structure in a dynamic environment, and lead a distributed team with clarity and accountability.
Key Responsibilities
HR Operations Leadership - Own and continuously improve HR operational processes across onboarding, employee changes, and offboarding. Ensure compliance with federal, state, and local employment laws and regulations. Develop and maintain scalable systems, workflows, and documentation to support company growth. Partner with leadership to implement and manage HR initiatives and projects aligned with business objectives.
Immigration Management - Oversee all employment-based immigration processes (e.g., H-1B, PERM, green cards). Partner with external counsel to ensure timely filings and compliance. Serve as the internal subject matter expert on immigration policies and employee communications. Track and manage immigration timelines, renewals, and documentation.
HR Generalist POD Leadership - Lead and develop a team of HR Generalists supporting multiple business units or portfolio companies. Establish service delivery standards and ensure consistent, high-quality HR support. Coach and mentor team members to strengthen HR capabilities and business partnership skills. Manage workload distribution and prioritize initiatives across the POD.
Office Management & HR Administration - Oversee Office Manager and administrative HR functions, ensuring smooth day-to-day operations. Manage internal policies, document management, etc. Ensure a high-quality employee experience through effective coordination of workplace and HR services.
Process Improvement & Systems - Identify inefficiencies and implement process improvements to increase scalability and effectiveness. Partner with internal teams to optimize HR systems and reporting capabilities. Use data and metrics to drive decision-making and operational improvements.
Qualifications
7+ years of progressive HR experience, with a strong focus on HR operations.
Proven experience managing immigration processes in a corporate or professional services environment.
Strong knowledge of employment laws and HR best practices.
Experience working in a multi-entity, high-growth, or private equity-backed environment preferred.
Excellent organizational, problem-solving, and communication skills.
Ability to operate both strategically and tactically in a fast-paced environment.
Key Competencies
Operational excellence and attention to detail.
Strong Project Management experience.
Leadership and team development.
Process design and continuous improvement.
Strong judgment and decision-making.
Ability to manage complexity and ambiguity.