Team Manager Branch Operations

About the role

The anticipated salary range for this position is $57,934.00 - $61,931.00 annually. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Responsibilities

• Create an inspiring team atmosphere with an open communication culture.
• Set clear team goals.
• Motivate team members to perform their best.
• Listen to team members' feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Encourage creativity.
• Suggest and organize team-building activities.
• Delegate tasks and set deadlines.
• Oversee day-to-day operations.
• Monitor team performance and report on metrics.
• Perform quality checks on individual work performance, identify training needs, and provide coaching.
• Ensure team members complete order processing using current tools, processes and technology.
• Engage patients and referral sources in order status, ensuring timely follow-up as needed.
• Supervise the front desk reception area and the supervision of Branch Coordinators.
• Assist in implementing new policies and programs.
• Assist Sales when necessary to maintain contact with major accounts and key referral sources within branch territory.
• Perform other duties as required.

Qualifications

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Degree in management or training in team leading is a plus.

Skills, Knowledge & Abilities

• Patient-Focused: Start with the patient and work backwards. Invest time and energy to understand patients' objectives, then tie all activities directly to their achievement.
• Action-Oriented: Thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: Love teamwork. Work well across functions and groups.
• Effective Communicator: Write and speak clearly, concisely, and with a spirit of partnership. Inform and inspire with your messaging. Speak plainly and be transparent with business colleagues.
• Energetic & Passionate: Deeply founded passion and energy for health and well-being, driven by a desire to help others and be a positive role model.
• Relationship Builder: Excel in getting people involved and building networks that allow you to multiply your influence on the organization.

Minimum Required Qualifications

• Education and/or Experience: Proven work experience as a team leader or supervisor. In-depth knowledge of performance metrics. Good PC skills, especially MS Excel. Degree in management or training in team leading is a plus.