Branch Service Manager/Team Leader

About

Gesa Credit Union is dedicated to empowering its communities through exceptional member service and financial education. As a team of professionals from diverse backgrounds, we strive to make a difference in the lives of those we serve.

Role Summary

The Branch Service Manager/Team Leader oversees all operations, provides exceptional member service, and manages the branch's budget and performance. They are also responsible for engaging in community business development activities.

Responsibilities

• Provide exceptional member service and solve problems promptly.
• Fluidly transition between tasks as an MSA, Sr. MSA, PFR, and Sr. PFR.
• Ensure branch equipment is functioning properly and address malfunctions.
• Engage in community business development activities.
• Oversight of the branch budget and cost management.
• Manage the branch's performance and profitability.
• Train and mentor new team members.
• Oversee scheduling, interviewing, hiring, and the disciplinary process.
• Review and process documents and transactions to ensure compliance with regulations and policies.
• Oversee cash activity and ATM management.
• Enroll and assist members with digital banking, fraud disputes, and self-service options.
• Perform branch certifications, cash drawer audits, and OFAC reports.
• Support Gesa Credit Union's attendance policy and volunteer events.
• Adhere to Gesa Credit Union's values and service standards.
• Attend and engage in community events on behalf of the credit union.
• Maintain confidentiality and manage operations in accordance with company policies and regulations.
• Pass a pre-employment credit/background check.

Qualifications

• High School Degree (or equivalent) required.
• Two-year degree in related field preferred.
• One (1) year of lending and account opening experience required.
• One (1) year of management experience required.
• Two (2) years of financial industry experience required.
• One (1) year of customer service experience required.
• Sales/relationship building experience required.
• Cash handling experience preferred.
• Demonstrate and support credit union values and service standards.
• Attend and engage in community events on behalf of the credit union.
• Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
• Demonstrate a high level of personal integrity and ethics.
• Report for work on time and maintain a schedule of regular attendance.
• Some travel may be required.
• Proficient with varying levels of technology.
• Notary Public certification.

Benefits

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product Discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Pay

$25.37 - $47.11 per hour

Schedule

Hours vary based on branch location and operational needs.