Team Lead, Training

About the role

The Training Team Lead position at Premera is a highly visible role that offers the opportunity to influence leaders, solve complex workforce development challenges, and build scalable training experiences that help Associates succeed. This role requires a Bachelor's degree or equivalent work experience, two years of experience with technical training or procedures development programs, and two years of experience in customer service, contact center, or operations. Previous Team Leader/supervisory experience is also required.

Responsibilities

• Act as an internal consultant, providing technical advice and consultation to customer groups and stakeholders.
• Develop mechanisms to evaluate training needs of clients, identify training desired, test evaluation mechanisms with pilot groups, and determine best methods of delivering training.
• Provide day-to-day leadership to the technical training and curriculum development staff.
• Develop methods to routinely assess the effectiveness of the training staff and associated training programs on multiple campuses.
• Develop, identify gaps, and negotiate solutions related to the quarterly training delivery schedules for all platforms on multiple campuses.
• Promote staff professional development and career growth.
• Build effective relationships within all levels of the organization.
• Successfully interface with members of our senior management team.
• Effectively and positively advocate the Workforce Development department's perspective at all times.
• Ensure that training rooms are appropriately equipped.
• Draft annual training budget associated with technical training activities.
• Independently develop and administer performance improvement plans and activities.
• Consult with other departments to assess (non-routine) training needs.
• Promote teamwork at all times.
• Employ appropriate levels of flexibility, customer service, conflict resolution, problem solving, innovation, and "big picture" thinking.

Requirements

• A Bachelor's degree or four (4) years of work experience (Required).
• Two (2) years of experience with technical training or procedures development programs (Required).
• Two (2) years of experience in customer service, contact center or operations (Required).
• Previous Team Leader/supervisory experience (Required).
• Experience working in a fast-paced training environment (Required).

Qualifications

• Previous Team Leader/supervisory experience (Required).
• Experience working in a fast-paced training environment (Required).

Skills

• Professional Certifications (Project Management, Technology, Performance Consulting) (Preferred).
• Experience with Change and Transition Management (Preferred).

Benefits

Premera offers a comprehensive total rewards package that includes:

• Medical, vision, and dental coverage with low employee premiums.
• Voluntary benefit offerings, including pet insurance for paw parents.
• Life and disability insurance.
• Retailment programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs.
• Generous paid time off to reenergize.
• Tuition assistance for both undergraduate and graduate degrees.
• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

Pay

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience. The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

• National Salary Range: $80,200.00 - $114,200.00
• National Plus Salary Range: $80,200.00 - $130,200.00