Team Lead

About the Role

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in one of the store’s departments. Responsibilities include merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Responsibilities

• Support the GSM/DM in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to associates within the department and prepare task lists.
• Execute all merchandising directives (e.g., “Top 25 list,” “Extreme Savings” items) and maintain plan-o-grams as set by the Corporate Office.
• Ensure a pleasant and productive shopping experience for all customers.
• Assist the GSM/DM and Human Resources Manager in staffing the department with service-oriented associates, including interviewing, training, scheduling, and performance appraisals.
• Resolve customer and associate concerns with the GSM/DM and HR Manager.
• Maintain a high level of personal customer service and achieve above-average customer service results (e.g., surveys, secret shops).
• Serve as a product expert through ongoing training and conduct product demonstrations for staff.
• Assist the GSM/DM with special events, pricing/UPC integrity, inventory accuracy, and display/signing of advertised items.
• Carry out supervisory responsibilities in accordance with company policies, including planning, assigning work, evaluating performance, and maintaining a harassment-free environment.
• Provide a legendary customer experience by identifying needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

Requirements

• High School Diploma or equivalent.
• 2 to 4 years of retail sales experience.
• Supervisory experience is a plus.

Skills

• Ability to calculate figures such as discounts, commissions, and percentages.
• Proficiency in reading and analyzing reports.
• Strong interpersonal and communication skills for interacting with managers, associates, customers, and the public.
• Ability to conduct meetings and presentations.
• Proficiency with PC-based word processing, spreadsheets, database management, and electronic point-of-sale/inventory systems.

Physical Requirements

• Constantly stand and/or walk during shift.
• Occasionally ascend or descend ladders, stairs, or ramps.
• Constantly communicate with others to exchange information.
• Occasionally repeat motions involving wrists, hands, and/or fingers.
• Occasionally operate machinery, power tools, or motor vehicles/heavy equipment.
• Light work involving moving objects up to 20 pounds constantly; may occasionally lift up to 100 pounds with assistance.
• Occasionally work in tight/confined spaces or noisy environments.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account and Flexible Spending Account.
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund and additional benefits.