Team Lead -Sending Fulfillment Center (SFC)

About The Role

We are looking for a Fulfillment Center Team Lead to join our team in Phoenix. This is an engaging, hands-on leadership role on the warehouse floor where you will work side by side with associates and partner directly with the Area Manager to keep daily operations running smoothly, accurately, and safely. You are the vital bridge between our floor team and management: helping associates hit performance goals, ensuring inventory integrity, driving lean process improvements, and fostering a positive, high-energy work culture every day.

Who You Are

• A Collaborative Leader: Highly dependable, positive, and accountable, with a track record of resolving conflicts and building strong working relationships.
• An Operations & Inventory Mind: Detail-oriented with strong problem-solving skills, comfortable with basic math, inventory audits, and WMS/ERP navigation.
• A Clear Communicator: Able to deliver clear verbal and written instructions to drive tasks to closure efficiently with error-free results.
• Tech-Savvy & Adaptive: Comfortable using Google Suite (Gmail, Docs, Drive) and warehouse technology (scanners and WMS systems).
• Thrives in Motion: Energized by a physically active, fast-paced warehouse environment.

Requirements

• Ability to arrive 15 mins prior to shift start time to help prepare shift
• Must be able to lift 49 lbs
• Ability to be on feet for upward of 10 hours per day
• High school diploma or equivalent
• Leadership experience involving conflict resolution, managing interpersonal relationships, and providing leadership and feedback in challenging situations
• Continuous improvement experience, including process optimization in a warehouse environment and knowledge of lean process improvement principles

Responsibilities

• Lead on the Floor: Support daily operations by delegating tasks, leading shift huddles, and assisting with floor production as needed.
• Drive Inventory & Operational Accuracy: Oversee receiving, staging, and shipping while maintaining inventory accuracy in Koerber WMS through regular audits and FIFO practices.
• Train & Coach: Mentor and cross-train associates on SOPs while providing performance feedback to support their growth.
• Prioritize Safety & Compliance: Enforce a safety-first culture by identifying hazards and maintaining an organized, audit-ready work environment.
• Process Improvement: Identify workflow bottlenecks and apply lean principles to optimize daily throughput.

What We Believe

• One Team: Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us.
• Fuel Potential: Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential.
• Real Connections: Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking: We encourage our team to think creatively and approach challenges from fresh perspectives.
• Customer Centric: We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint.

Benefits

• Comprehensive Medical Plans
• LSA Program
• 401K Plan
• FSA Plan

Pay

Salary: $21/Hour

Schedule

Monday - Friday, 5:45 am - 2:30 pm shift (may vary and change depending on business needs)

Location

61st Ave & VanBuren, Phoenix, Arizona

How We Work

We work sane, sustainable, and flexible working hours. We offer PTO and have a genuine, supportive culture around work-life balance and boundaries. We are consistently building, refining, and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization. We provide comprehensive benefits to reward and support our employees.

About Sendoso

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right. We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.