Sending Fulfillment Center (SFC) Team Lead

This is an entry-level leadership role on the warehouse floor. As a Team Lead, you will work side by side with associates and directly support the Area Manager in keeping daily operations running smoothly. This is a hands-on position—you will be on the floor, not behind a desk. You are the bridge between associates and management, helping the team stay on track, follow processes, and work safely every day.

Responsibilities

• Support daily management of department duties, including allocating labor, leading meetings, and assigning job duties
• Train associates and verify they are following SOPs correctly
• Ensure successful area performance through tracking, reporting, and feedback of associate performance
• Provide policy follow-up and attendance tracking (duties do not extend to discipline)
• Coach associates to work safely at all times and participate in safety initiatives
• Fill in as needed with production duties
• Fully understand workflow and daily production goals
• Review and update SOPs as required
• Assist in keeping the work area clean and organized

Requirements

• Ability to arrive 15 minutes prior to shift start time to help prepare shift
• Must be able to lift 49 lbs
• Ability to be on feet for upward of 10 hours per day
• High school diploma or equivalent
• Leadership experience involving conflict resolution, managing interpersonal relationships, and providing leadership and feedback in challenging situations
• Continuous improvement experience, including process optimization in a warehouse environment and knowledge of lean process improvement principles
• Proficiency in Google Suite (Gmail, Documents, Drive) and internal warehouse management system (e.g., Koerber)
• Strong sense of urgency, superior problem-solving, organizational, and time management skills
• Excellent communication skills (verbal & written)
• Detail-oriented and able to follow and enforce standard operating procedures
• Comfortable working in a fast-paced, physical warehouse environment

Core Values

• One Team – Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us.
• Fuel Potential – Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential.
• Real Connections – Building genuine, personal connections with peers and customers in a cluttered, digital world.
• Unboxed Thinking – Encouraging creative thinking and fresh perspectives to uncover innovative solutions.
• Customer Centric – Dedicated to delivering exceptional experiences and ensuring customer success.

Benefits

• Comprehensive medical plans
• LSA Program
• 401K Plan
• FSA Plan
• PTO and a supportive culture around work-life balance and boundaries

Pay

$21/hour

Schedule

Monday – Friday, 5:45 am – 2:30 pm (may vary and change depending on business needs)

Location

61st Ave & Van Buren, Phoenix, Arizona

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. We’re a Series C company with $154M in venture capital funding, serving 800+ customers and 20,000 active users. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships.