Team Lead -Sending Fulfillment Center (SFC)

Join our team in Phoenix as a hands-on leadership role in a fast-paced warehouse environment. This position offers a sign-on bonus and involves leading daily operations on the floor, ensuring accuracy, safety, and efficiency.

About the Role

As a Fulfillment Center Team Lead, you will work side by side with associates and partner directly with the Area Manager to keep daily operations running smoothly, accurately, and safely. You’ll act as the vital bridge between our floor team and management, helping associates hit performance goals, ensuring inventory integrity, driving lean process improvements, and fostering a positive, high-energy work culture.

Responsibilities

• Support daily operations by delegating tasks, leading shift huddles, and assisting with floor production as needed.
• Oversee receiving, staging, and shipping while maintaining inventory accuracy in Koerber WMS through regular audits and FIFO practices.
• Mentor and cross-train associates on SOPs while providing performance feedback to support their growth.
• Enforce a safety-first culture by identifying hazards and maintaining an organized, audit-ready work environment.
• Identify workflow bottlenecks and apply lean principles to optimize daily throughput.

Requirements

• Ability to arrive 15 minutes prior to shift start time to help prepare shift.
• Must be able to lift 49 lbs.
• Ability to be on feet for upward of 10 hours per day.
• High school diploma or equivalent.
• Leadership experience involving conflict resolution, managing interpersonal relationships, and providing leadership and feedback in challenging situations.
• Continuous improvement experience, including process optimization in a warehouse environment and knowledge of lean process improvement principles.
• Comfortable using Google Suite (Gmail, Docs, Drive) and warehouse technology (scanners and WMS systems).

Skills

• Collaborative Leader: Highly dependable, positive, and accountable, with a track record of resolving conflicts and building strong working relationships.
• Operations & Inventory Mind: Detail-oriented with strong problem-solving skills, comfortable with basic math, inventory audits, and WMS/ERP navigation.
• Clear Communicator: Able to deliver clear verbal and written instructions to drive tasks to closure efficiently with error-free results.
• Tech-Savvy & Adaptive: Comfortable using warehouse technology (scanners and WMS systems).
• Thrives in Motion: Energized by a physically active, fast-paced warehouse environment.

What We Believe

• One Team: Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us.
• Fuel Potential: Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential.
• Real Connections: We build genuine connections with our peers and customers.
• Unboxed Thinking: We encourage creative thinking and fresh perspectives to uncover innovative solutions.
• Customer Centric: Our success depends on our customers' success, and we are dedicated to delivering exceptional experiences.

Benefits

• Comprehensive Medical Plans
• LSA Program
• 401K Plan
• FSA Plan

Pay

$21/hour

Schedule

Monday - Friday, 5:45 am - 2:30 pm shift (may vary and change depending on business needs).

Location

61st Ave & Van Buren, Phoenix, Arizona

About Sendoso

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. We’re a Series C company with $154M in venture capital funding, serving 800+ customers and 20,000 active users. Our award-winning platform connects online and offline experiences via cloud software, automation, and real-world logistics. Our mission is to help companies rise above the noise by eradicating spam and elevating relationships.