Team Lead, Resident Advocates, Avivo Central Minnesota - 1st Shift

About the role

At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people. Help launch Avivo Village Central Minnesota as a founding team member. Opening in Fall 2026, Avivo Village Central Minnesota is bringing Avivo's innovative approach to ending homelessness to St. Cloud.

Responsibilities

• Lead and provide work direction to Resident Advocates during assigned shifts
• Coach, train, and support staff while fostering a culture of accountability, teamwork, and excellence
• Conduct resident intakes, complete eligibility and admission paperwork, and help create a welcoming experience for new residents
• Ensure a safe, welcoming, and person-centered environment for residents and staff
• Respond to participant concerns, emergencies, and crisis situations using de-escalation and problem-solving skills
• Support admissions, participant transitions, and day-to-day shelter operations
• Maintain accurate participant records, housing documentation, and reporting requirements
• Collaborate with program leadership and community partners to support positive participant outcomes
• Support Housing First, Wellness & Safety, Motivational Interviewing, and Trauma-Informed Care practices throughout the program
• Monitor program operations and identify opportunities to strengthen services, quality, and participant outcomes

Qualifications

• High school diploma or GED required
• Minimum of three years of experience providing direct services in housing, homelessness services, behavioral health, human services, or a related field
• Minimum of one year of formal or informal leadership experience, including team lead experience, mentoring, coaching, supervision of interns or volunteers, or similar responsibilities
• Experience supporting individuals experiencing homelessness, mental health challenges, substance use disorders, or other complex barriers
• Experience providing or supporting culturally responsive, trauma-informed, recovery-oriented, or Wellness & Safety-focused services
• Strong leadership, communication, and problem-solving skills
• Ability to remain calm and make sound decisions during crisis situations
• Experience using electronic health records and documentation systems
• Strong organizational skills and ability to manage competing priorities
• Commitment to Housing First, Wellness & Safety, and person-centered services
• Valid driver's license, proof of insurance, and reliable transportation

Benefits

• 32-hour full-time work week
• Medical Health plan
• Health Savings Account (HSA)
• Nice Healthcare: offers chat, video visits and in-home primary care visits
• Dental plan
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long term disability
• Option to purchase critical illness, accident insurance and short-term disability
• 401(k) Plan
• 10 Paid holidays & generous PTO

Schedule: Thursday–Sunday, 6:30 AM–3:00 PM. Applicants must be able to work this schedule; specific schedule assignments will be discussed during the hiring process.