Resident Advocate, Avivo Village - FT 1st Shift

About Us

Avivo’s Ending Homelessness Division is committed to providing culturally responsive, trauma-informed, and harm reduction-based services. At Avivo Village, we offer an alternative to encampments through private shelter units, compassionate staff support, and meaningful connections to housing and health services. We meet people where they are—with radical welcome and deep respect.

About the role

As a Resident Advocate, you’ll be at the heart of our shelter community—providing direct support, ensuring safety, and creating a welcoming environment for our residents. You’ll monitor wellness, de-escalate crises, distribute meals and harm reduction supplies, and contribute to the upkeep and integrity of the Village. You’ll play a vital part in creating a space where dignity, healing, and hope thrive.

Responsibilities

• Engage residents with daily support, activities, and wellness checks.
• Respond to crises with compassion—administering Narcan, calling emergency services, and using trauma-informed approaches.
• Monitor the safety and cleanliness of rooms, bathrooms, and common areas.
• Provide meals and uphold food safety standards.
• Support residents through transitions—whether discharging, moving in, or receiving care.
• Help maintain a safe, welcoming, and clean facility—inside and out.
• Uphold the values of Absolute Dignity, Leaning into Curiosity, and Radical Welcome in every interaction.

Schedule

You must be able to work this schedule: 1st shift from 6:00am - 2:30pm, Sunday - Tuesday, and Friday. This position is eligible for shift differential pay depending on the schedule worked.

Qualifications

• A high school diploma or equivalent is required; coursework in health or human services is preferred.
• Two years of experience supporting individuals with long-term homelessness, mental health needs, or substance use challenges.
• Lived experience is recognized and valued.
• A deep commitment to harm reduction, housing-first, and inclusive care models.
• Strong communication and collaboration skills.
• Ability to de-escalate conflict and remain calm under pressure.
• Ability to clear background checks.
• Willingness to work a flexible schedule, including evenings and weekends.
• CPR certification (or willingness to obtain).

Benefits

• Medical/Dental plans
• Health Savings Account (HSA)/Dependent Care Flexible Spending Account (FSA)
• Nice Healthcare: offers chat, video visits and in-home primary care visits
• Basic Life/AD&D & Voluntary Life/AD&D
• Long term disability
• Option to purchase critical illness, accident insurance and short-term disability
• 401(k) Plan
• 10 Paid holidays & generous PTO
• Flexible schedule