Team Lead - Remote

Responsibilities

• Leading and mentoring a team of Customer Service Representatives.
• Educating and advising callers on their benefits, the system, and all related processes.
• Processing enrollment-related transactions and taking ownership of issues through resolution.
• Researching customer requests and following up with customers as needed.
• Aiding with company projects and handling administrative tasks.
• Monitoring team performance and providing regular feedback.
• Developing and implementing strategies to improve customer service efficiency.
• Handling escalated customer issues and providing solutions.

Requirements

• BA degree preferred or equivalent work experience
• 5+ years of customer service experience, with at least 2 years in a leadership role
• Strong verbal and written communication skills; must be conversational
• Extremely resourceful and able to problem solve
• Ability to provide exceptional customer service consistently