Team Lead (Remote)

About the role

The Travel and Expense Team Leader at RTX is responsible for providing leadership, guidance, and coaching to the team members. Key responsibilities include assigning and prioritizing tasks, handling escalations, fostering a positive work environment, collaborating with other team leads, and performing additional responsibilities as assigned.

Responsibilities

• Provide leadership, guidance, and coaching to the travel and expense team members.
• Assign and prioritize tasks to ensure timely and accurate processing of expense reports.
• Handle escalations and resolve issues effectively, professionally in a timely manner.
• Serve as the primary point of contact for escalated travel and expense-related inquiries.
• Meet team Service Level Agreements (SLAs) and goals.
• Foster a positive and motivating work environment, encouraging staff to meet and exceed performance targets.
• Collaborate with other team leads to align resources where they are most needed.
• Provide training and guidance for employees on travel and expense policies and system usage as required.
• Evaluate current travel and expense processes and identify opportunities for efficiencies and enhancements.
• Perform additional responsibilities and tasks assigned to support the overall objectives of the team/department.

Qualifications

• You must have an Associates Degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience. Alternatively, 8 years of relevant experience may be considered in lieu of a degree.
• Experience in expense reporting finance or an adjacent field, preferably in a large multi-business unit organization.
• Experience with government accounting concepts including allowability rules and regulations around expense reporting.
• 1+ year of experience with Concur or other travel and expense operating systems.
• Knowledge of DETECT Oversight Operating system is preferred.
• Proficiency in Microsoft products is preferred.
• Strong analytical, reconciliation, and audit skills are required.

What We Offer

• Compensation
• Healthcare, wellness, retirement, and work/life benefits
• Career development and recognition programs
• Parental leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care