Team Lead Product Sales

Job Summary

To Learn More, please review the Benefits Eligibility Summary

Service

Service is foundation of everything we stand for at Vail Resorts and our Product Sales Team Leaders are no exception to creating this experience of a lifetime. Through facilitating the sale of tickets to our many resort services such as lift passes, lessons, childcare and more, our friendly agents shine as the key to epic adventures for our guests.

Job Responsibilities

• Maintain up to date knowledge on resort products, policies, and operations, coordinating with other departments as necessary
• Lead daily operations of product sales such as opening and closing procedures, scheduling, and sale supervision
• Aid in hiring, support, and training of product sales team members in daily operations
• Monitor and document teammate performance and behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary
• Receive and assess guest questions, comments and complaints providing timely resolutions
• Monitor and maintain sales facilities, equipment, and inventory
• Other duties as assigned

Job Requirements

• High School Diploma or GED Equivalent
• 2+ years’ experience in customer service or ticket sales required
• Flexibility to work both inside and outside with exposure to the elements
• Must be able to communicate fluently in English
• Able to work a flexible schedule including nights, holidays, and weekends
• Able to stand or sit for extended periods of time
• Able to lift up to 25lbs

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Pay Range

The expected pay range is $21.50/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Qualifications

• At least 18 years of age
• Housing Availability: Yes