Sales Team Lead

About the role

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Description

• Create personalized shopping experiences for customers that drive brand loyalty
• Greet customers promptly and courteously as they enter the store
• Avoid customer questions and respond to them before they leave
• Communicate the brand's sustainability initiatives and social and ethical commitments to customers
• Maintain and model a positive, cheerful attitude with customers and team members
• Make yourself personally available to all customers
• Operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and available for customers
• Maintain a clean and well-organized back-stock area and employee break area, including daily vacuuming, sweeping, and dusting
• Practice safety-consciousness and respond to theft in accordance with our policies
• Understand your role extends beyond the sales floor and promote a positive work environment by recognizing outstanding performance from your team members and maintaining a respectful workplace

Core Competencies

• Ensure the highest level of customer service possible, as outlined in our Service Training Program
• Prioritize brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Empower team members through communication and recognition
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Maintain knowledge of current trends and styles
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility

Key Qualifications

• Two (2) years of retail store experience preferred
• High School Diploma
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers
• Highly motivated team player and self-starter
• Excellent team building skills
• Ability to multi-task in a face-paced environment

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business
• Physical ability to stand for extended periods
• Proficient in Microsoft Office suite of tools and applications
• Valid driver’s license

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.