Team Lead Prescriber Administrative Assistant - w/hiring incentive

Key Responsibilities

• Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.
• Guide client through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Aid providers in administrative tasks.
• Answer general questions about the practice and services provided.
• Answer internal communication questions.
• Cookordinate care between clients and providers.
• Schedule client appointments.
• Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
• Cookorate with other team members and locations to provide excellent customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
• Own and manage medication logbook and download prescription monitoring report each day for review.
• Help support therapists and psychiatric providers on managing waitlists.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
• Patient and empathetic attitude as well as adaptable and flexible.
• Strong time management skills, detail oriented and organizational skills.
• Computer skills, familiarity with Google Drive.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Maintain client trust and protect operations by keeping client care information confidential.
• Create a safe, productive work environment that is client focused.
• Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized.
• Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting.
• Ability to complete other office tasks as needed.
• Customer service skills.

Benefits

Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.

About the Role

Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.

Transformations Care Network

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.