Team Lead Prescriber Administrative Assistant

About the role

A member of Transformations Care Network (TCN), Northeast Health Services is dedicated to enhancing access to high-quality mental health care in local communities. As a Team Lead Prescriber Administrative Assistant, you will join our clinical support team, playing a vital role in supporting both clients and team members.

Responsibilities

• Answer phones and take client calls, providing professional, accurate, and satisfactory responses to questions and concerns.
• Guide clients through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers with administrative tasks.
• Answer general questions about the practice and services provided.
• Answer internal communication questions.
• Cookordinate care between clients and providers.
• Schedule client appointments.
• Call in prescriptions to the pharmacy as needed and work on med authorizations.
• Collaborate with other team members and locations to provide exceptional customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
• Own and manage medication logbooks and download prescription monitoring reports daily for review.
• Help support therapists and psychiatric providers on managing waitlists.
• Maintain a professional dress code at all times.
• Help coordinate coverage when short-staffed.
• Lead and facilitate training sessions for new Prescriber Medical Administrative Assistants (PMAAs), ensuring comprehensive understanding of company systems, workflows, and best practices.
• Provide ongoing coaching and mentorship to new PMAAs, fostering their professional development and ensuring adherence to established quality standards and procedures.
• Collaborate with departmental leaders to identify training needs and develop tailored onboarding plans for new PMAA hires, optimizing their integration into the team and maximizing productivity from inception.
• Perform other office tasks as assigned.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills (written and verbal).
• Ability to work well with a team, especially in stressful situations.
• Patience and empathy, along with adaptability and flexibility.
• Strong time management skills, detail-oriented, and organizational abilities.
• Computer skills, familiarity with Google Drive.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Confidentiality of client care information.
• Creating a safe, productive work environment that is client-focused.
• Detail-oriented and highly organized.
• Professional appearance and demeanor, interfacing well with clients and teammates in a mental health setting.
• Ability to complete other office tasks as needed.
• Customer service skills.

Benefits

Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security. Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment. Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives. Thrive in an environment that celebrates collaborative success, driven by effective communication and unity. Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.

Pay

The hourly compensation range for this role is $25 - $27. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role.

Schedule

Details on the schedule will be provided during the interview process.