Team Lead Prescriber Administrative Assistant

About the role

A member of Transformations Care Network (TCN), Northeast Health Services is dedicated to enhancing mental health care accessibility in local communities. As a Team Lead Prescriber Administrative Assistant, you will join our clinical support team, playing a vital role in supporting both clients and colleagues.

Responsibilities

• Answer phones and take client calls, providing professional, accurate, and satisfactory responses to inquiries and concerns.
• Guide clients through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers with administrative tasks.
• Answer general questions about the practice and services provided.
• Answer internal communication questions.
• Cookorate care between clients and providers.
• Schedule client appointments.
• Call in prescriptions to the pharmacy as needed and work on med prior authorizations.
• Coordinate with other team members and locations to provide exceptional customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
• Own and manage medication logbook and download prescription monitoring report each day for review.
• Help support therapists and psychiatric providers on managing waitlists.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills (written and verbal).
• Ability to work well with a team, especially in stressful situations.
• Patience and empathy, along with adaptability and flexibility.
• Strong time management, detail-oriented, and organizational skills.
• Computer skills, familiarity with Google Drive.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Maintain client trust and confidentiality.
• Create a safe, productive work environment focused on client care.
• Ability to maintain a professional appearance and demeanor, interfacing well with clients and teammates in a mental health setting.
• Ability to complete other office tasks as needed.
• Customer service skills.

Benefits

Enjoy competitive compensation and a broad array of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security. Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment. Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives. Thrive in an environment that celebrates collaborative success, driven by effective communication and unity. Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.

Pay

The hourly compensation range for this role is $25 - $27. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role.

Schedule

Details on the schedule are not specified in the job posting.