Team Lead Prescriber Administrative Assistant

About the role

A member of Transformations Care Network (TCN), Northeast Health Services is dedicated to enhancing access to high-quality mental health care in local communities. As a Team Lead Prescriber Administrative Assistant, you will join our clinical support team, providing essential assistance to both clients and team members.

Responsibilities

• Answer phones and take client calls, offering professional, accurate, and satisfactory responses to inquiries and concerns.
• Guide clients through troubleshooting for telehealth appointments.
• Call insurance providers for prior authorization and copay information.
• Assist providers with administrative tasks.
• Answer general questions about the practice and services offered.
• Answer internal communication queries.
• Cookorate care between clients and providers.
• Schedule client appointments.
• Call in prescriptions to the pharmacy as needed and work on med prior authorizations.
• Coordinate with other team members and locations to provide exceptional customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide support to psychiatric providers and site coordinators.
• Own and manage a medication logbook and download prescription monitoring reports daily for review.
• Support therapists and psychiatric providers in managing waitlists.
• Maintain a professional dress code at all times.
• Help coordinate coverage when short-staffed.
• Lead and facilitate training sessions for new Prescriber Medical Administrative Assistants (PMAAs).
• Provide ongoing coaching and mentorship to new PMAAs, fostering their professional development and adherence to established quality standards and procedures.
• Collaborate with departmental leaders to identify training needs and develop tailored onboarding plans for new PMAA hires, optimizing their integration into the team and maximizing productivity from inception.
• Perform other office tasks as assigned.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills (written and verbal), and ability to work well in a team, especially under stress.
• Empathetic and patient attitude, adaptable and flexible.
• Strong time management, detail-oriented, and organizational skills.
• Computer skills, familiarity with Google Drive.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Ability to maintain client trust and confidentiality.
• Desire to do a thorough job in a fast-paced environment, detail-oriented, and highly organized.
• Ability to maintain a professional appearance and demeanor, and interact well with clients and teammates in a mental health setting.
• Ability to complete other office tasks as needed.
• Customer service skills.

Benefits

Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security. Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment. Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives. Thrive in an environment that celebrates collaborative success, driven by effective communication and unity. Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.

Pay

The hourly compensation range for this role is $25 - $27. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role.

Schedule

Details on the schedule will be provided upon hire.