Team Lead Operations (Remote) - Neurology
About the role
Serves as a team lead for the Neurology Patient Access team and works in conjunction with the team supervisor to ensure daily operations run smoothly. Assists staff with operational questions, steps in to assist with escalated calls, and assists with complicated insurance questions. Performs monthly QA by reviewing phone calls for the staff, covers other staff while out of the office, participates in training new staff, and participates in monthly one-on-one meetings with staff. Leads team efforts on department-specific collection within payors, assists staff with resolving department-specific issues, identifies and resolves department and payor trends.
Primary Duties & Responsibilities
- Assists staff with daily operational problems or backlog.
- Assists manager or supervisor with special projects.
- Identifies trends with department/payor.
- Solves invoices within team that require special attention.
- Motivates staff/promotes team effort and department goals.
Working Conditions
Normal office environment. Physical effort typically involves sitting at a desk or table. Equipment includes office equipment.
Education
Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.
Work Experience
Insurance or Collection (2 years)
Skills
- ICD 9 and CPT Coding
- ICD-9-CM
- Driver's License: Not required for this position.
More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Education
Preferred Qualifications: No additional education unless stated elsewhere in the job posting.
Work Experience
No additional work experience unless stated elsewhere in the job posting.
Skills
- Billing Systems
- CPT4
- Telecommunications Software
- Third Party Management
Pay
$21.33 - $31.98 / Hourly
Schedule
N/A
Benefits
Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.