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Team Lead-Medical Assistant-Primary Care-Eagle Highland

Indiana University Health · Indianapolis, IN · 1 mo ago
HealthcareFull-time

Overview

Join a clinic known for its strong teamwork, supportive culture, and commitment to patient care. We're seeking an experienced Medical Assistant who enjoys mentoring others, leading by example, and helping create an efficient, patient-focused clinic environment.

Schedule & Benefits

  • Full-time/40 hours per week
    Day shift schedule; clinic hours are approximately 6:45 AM – 5:30 PM

  • No weekends or holidays

  • Free on-site parking
    Handicap-accessible parking available

  • 401(k) with employer match

  • Tuition reimbursement

  • Student loan forgiveness eligibility

  • Employee Assistance Program (EAP)

  • Healthy Results Wellness Program with bi-weekly incentives

What We're Looking For

  • Prior Medical Assistant experience in a busy ambulatory or clinic setting

  • Leadership, mentoring, or team lead experience preferred

  • Strong ability to support team members and promote positive clinic workflow

  • Excellent communication and problem-solving skills

  • Comfortable balancing direct patient care with administrative responsibilities

  • Ability to adapt to changing priorities and business needs

What You'll Do

  • Serve as a resource and mentor for Medical Assistant team members

  • Support daily clinic operations and maintain efficient patient flow

  • Aid in managing team messages and clinic communication pools

  • Onboard and support newer team members

  • Partner with providers and staff to ensure a positive patient experience

  • Perform both clinical and administrative duties, with an expected 50/50 blend that may evolve over time

Clinic Environment

  • Team of 6 Medical Assistants currently supporting the clinic (7 total once position filled)

  • Fast-paced environment that ranges from moderate to high volume based on provider schedules

  • Collaborative team culture with strong peer support

  • Opportunity to help shape and grow the Team Lead role

Qualifications

  • Requires current & active certification

  • Requires graduation from a Medical Assistant program and/or certification from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Healthcareer Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC)

  • AHA Basic Life Support for healthcare workers certification required

  • Requires 2 years' experience as an MA II or III at IUH

  • Knowledge of ICD-10 and CPT coding required

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