Medical Assistant Lead Primary Care

Job Summary

About the role

Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross-functional problem solving in the team as a whole. Responsible for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of non-licensed clinical staff.

Responsibilities

• Proficient in MDI and daily improvement; ensures employee conformance to standard work and daily lead metrics.
• Responsible for audits and collaborative reviews.
• Provides schedule management for ensuring patients see the right provider at the right time.
• Ensures patient flow is maintained.
• Prepares work schedules and expedites workflow.
• Sets and examines work for exactness, neatness and conformance to policies and procedures.
• Supports business metrics for the practice.
• Aids practice leader with the monitoring of time, attendance records and payroll for staff.
• Notifies practice leader of any staffing shortages and/or needs. Assists with coverage of those shortages.
• Arranges coverage for sick call-ins, vacations, leaves and other time off.
• Performs first level employee relations to help resolve issues and maintain employee schedules.
• Maintains harmony among workers and resolves grievances with assistance of practice leader.

Requirements

• High School Diploma or equivalent Or GED
• Successful completion of an accredited, hands-on, competency-based Medical Assistant training program; Online-only programs do not qualify.
• 3 years of relevant experience
• Experience working in a physician practice or healthcare setting
• Experience working as a medical assistant
• Experience using EPIC
• CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing Upon Hire
• CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants Upon Hire
• CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association Upon Hire
• CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals Upon Hire
• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days Or
• CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists Upon Hire
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

Qualifications

• Preferred Experience as an EPIC SuperUser
• Experience in Kaizen Culture/Standard Work

Skills

None specified

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance

Traditional and Roth retirement options with service contribution and match savings

Pay

N/A

Schedule

Primary Location SITE - 520 Main St - Dowagiac Department Name Primary Care Dowagiac - Watervliet Prof Svcs Employment Type Full time Shift Day (United States of America)

Weekly Scheduled Hours 40 Hours of Work 8 a.m. to 5 p.m.

Days Worked Monday to Friday

Weekend Frequency N/A