Team Lead, Loss Mitigation Impounds

Key Expectations

The Impounds Team Lead plays a critical role in driving operational excellence, supporting team development, and ensuring efficient management of impound-related activities. This position requires a strong balance of leadership, strategic thinking, and relationship management.

Leadership & Team Development

• Serve as a trusted resource for the team by providing daily support, guidance, and problem-solving assistance.
• Review calls and case activity to deliver effective coaching focused on impound processes, compliance requirements, negotiation techniques, and customer experience.
• Foster a culture of accountability, continuous improvement, and professional development.

Strategic & Innovative Thinking

• Demonstrate a principled entrepreneurship mindset by identifying opportunities to improve processes, reduce expenses, and increase operational efficiency.
• Understand business objectives and proactively recommend solutions that support portfolio growth while maintaining budget discipline and cost effectiveness.
• Embrace innovation and challenge the status quo to drive positive business results.

Operational Excellence

• Support supervisor responsibilities and special projects as needed to ensure departmental success.
• Effectively manage multiple priorities, balancing daily operations with long-term initiatives.
• Ensure deadlines are met while coaching team members on prioritization and workload management.

Vendor & Business Partnership Management

• Build and maintain strong relationships with critical external partners, including impound facilities, recovery agents, and outside counsel.
• Partner effectively with internal stakeholders across departments to resolve issues and improve outcomes.
• Demonstrate professionalism, influence, and negotiation skills when interacting with vendors to achieve mutually beneficial results.

Results-Focused Execution

• Lead by example in managing complex impound situations while ensuring compliance and operational consistency.
• Drive accountability for performance metrics, service levels, and business objectives.
• Support a scalable and efficient impounds operation capable of meeting evolving business needs and portfolio growth.

Success in this role requires a leader who is proactive, adaptable, solutions-oriented, and passionate about developing people while delivering strong business results.