Team Lead

About the role

The Team Lead is responsible for training, oversight and measuring performance of complaint investigators and receiving clerks who investigate product returned by ADC customers in the Complaints Investigation Lab. The incumbent is expected to understand all aspects of the complaints investigations processes, manage resources to meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better efficiencies in our investigation processes. Incumbent is also responsible for monitoring the quality of the complaints investigations that are conducted. This is an onsite opportunity based out of Alameda, CA.

Responsibilities

• Leads complaint investigation activities with regard to blood glucose meters.
• Ensures that complaints investigations are done according to procedures in a timely manner.
• Monitors people and processes with an eye towards improving the efficiency of the investigations that are performed.
• Also responsible for identifying any trends in product complaints that are found during investigations.
• Responsible for tracking all returned product, calibration and proper validation of all test equipment within the lab.
• Assists Lab Supervisor in performance evaluations as well as administrative duties.
• Complaints investigations are a primary focus of corporate and FDA audits.
• Investigations that are not conducted or documented properly could lead to an observation for ADC.
• The number of non-exempts for which this position provides support as a lead can vary from 5 to 20.

Required Qualifications

• Bachelor's degree required, or an equivalent combination of education and experience. Equivalent experience is defined as 2 to 4 years of relevant work experience in lieu of a bachelor's degree.
• Minimum 2 years of previous experience with complaints investigations in a regulated environment and knowledge of the FDA/QSR regulation and ISO 13485 standard is required.
• Must be able to effectively lead a large staff of non-exempt employees including full-time and contract workers.
• Excellent communications skills are required as there may be interaction with other functions in ADC such as Customer Support, R&D, and Manufacturing.
• Must also be able to act autonomously and make decisions regarding the need to pursue further investigation vs. bring closure to an investigation.

Preferred Qualifications

• An understanding of ADC products is ideal.

Pay

The base pay for this position is $81,500.00 – $141,300.00. In specific locations, the pay range may vary from the range posted.