Team Lead

Duties And Responsibilities

• Embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members.
• Embrace the family culture by following the core values of TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment).
• Recognize and satisfy all restaurant guests as well as be accountable to the company and restaurant managers.
• Must have a passion for the guest and must say “Yes”, “Please”, and “Thank You”!
• Must exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
• Support programs to enhance staff morale and training.
• Acts with integrity and honesty while promoting the company culture.
• Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
• Lead each shift by delegating duties, assigning tasks, and following up with all team members.
• Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members.
• Must be proficient in each area of the restaurant to assist when necessary.
• Maintain cleanliness and organization throughout the restaurant.
• Prepare food when necessary.
• Check food quality and temperatures throughout the day to ensure food safety expectations are maintained.
• Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures.
• Follow proper procedures and guidelines for opening and closing the restaurant.
• Identify backups in the kitchen and work with managers to re-organize when necessary.

Position Qualifications

• Ability to work various shifts in a 7/365 team-oriented environment, including nights, weekends, and holidays.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Strong self-motivation, leadership, and organizational skills.
• Positive interpersonal skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing, and mathematics, in English.
• Able to lift a minimum of 25 lbs. and perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder and walking long distances.
• Standing for long periods of time and the ability to work in an environment with varying temperatures.